At ManoMano, we bet on passionate and innovative people! Are you looking for a great environment to grow professionally and personally ?
Join us in this tremendous adventure !
Launched in 2013, ManoMano
is the European leader specialised in DIY, home improvement and gardening online. ManoMano brings together the largest offer of DIY & gardening online products. With more than 3600 seller partners, 10 million products, 7M active customers and 50M unique visitors per month, ManoMano is a disruptor of online home improvement, DIY and gardening across 6 countries : France, Belgium, Spain, Italy, Germany, United Kingdom.
ManoMano was valued at $2.6 billion and reached Unicorn status in July 2021 after $725 million raised 8 years after its creation.
ManoMano also works for the pros with ManoManoPro, a unique platform designed to make life easier and free building craftsmen from their daily constraints. Currently in France, Spain and Italy, the BtoB activity saves craftsmen time by revolutionizing their purchasing processes.
We currently are more than 900 Manas & Manos, including a quarter of international talents and 24 nationalities, working in our 4 offices (Paris x2, Bordeaux and Barcelona).
Our vision, as a responsible European B2C and B2B industry leader online, is to offer a unique value proposition on our HI markets, beyond product to services, to be an A Brand. Our ManoMano way of life, within business hypergrowth, is to always keep the human dimension at its right place. Empowering people to responsibly make their own kind of world is our mission.
OUR COMPANY CULTURE 💙
People are at the heart of ManoMano’s culture around our 3 core values : boldness, ingenuity and care.
The Experience Design team✍️ is part of the Marketing department at ManoMano and work closely with Product and IT teams to imagine & deliver the new ManoMano experience for tomorrow.
Currently, almost 20 designers and user researchers are working together in order to design and deliver best-in-class products & services to our users & customers, and support ManoMano ambitions.
We are looking for a UX Research Ops Apprentice to join the Experience Design team and work on our e-commerce B2B and B2C platforms for our users & customers.The ideal candidate will have proven experience expanding, leading, and implementing UR processes & culture in order to support a user and customer centric mindset. Additionally, the candidate will possess an exceptional ability to collaborate across large teams and influence stakeholders’ strategy with high impactful insights.This role reports to the User Research team and Head of Design.
Responsible for helping senior researchers conducting qualitative and quantitative studies by :
1- Coordinating with all the internal stakeholders to gather the useful information or data we already have to frame the project and adapt the methodology :Gather insights from previous research Look for data from our website analytics tool (Amplitude etc) to understand or identify trends in terms of online user behaviours, gather qualitative customer feedbacks about the research topic in Chattermill..
2- Taking in charge the user recruitment to organize qualitative interviews, usability tests, concept test, focus groups... meaning :
Extract from our users database the panel we will target by emailWrite the message that will make users want to take part in the study and explain in details how the study will take place and what we expect from them
Follow the user recruitment process : organize an additional recruitment emailing if needed, confirm the appointments, make sure that the interview will take place in the smoothest way
Send the incentive once the study is finished and track the results
If the recruitment is done by an external partner to target specific users : explain the recruitment brief to the partner, make sure it is well understood and taken into account, follow the recruitment process and planning.
3- Take part in studies by assisting senior user researchers : take notes during user interviews or user tests.
4- After the study : help senior user researchers follow the way the teams take into account the recommendations and insights of the studies by :
Creating a follow up document and share it to the teams identifying KPI, metrics or qualitative ways to measure how this insights enabled the company to upgrade and improve user experience
5- Play an active role in making user research shine among all the teams to make sure that business and Product decisions take into account users’ needs :
Update our research depository and knowledge spaces to make sure they’re always up to date with fresh and relevant information that will be useful for teams
Organize internal (IRL or remote) events among the company to share this knowledge and make some pedagogy about user research and user needs, under the supervision of senior user researchers
6- Support & work in collaboration with UX-UI designers, product team & Business owner to :
Define the best product orientation based on the user needs & expectations.
Work on the discovery phase on the new evolution & accompany the ideas phase to validate the recommandation.
Be a user advocate and defend the user voice in the decision to have the right balance between business need, tech constraints & users feedback.
7- Support the Research Team’s evolution by :
Organizing creative internal events to favour the sharing of knowledge, experience and ways to improve our practices Update our research toolbox with useful and standards documents to facilitate and speed up the organization of studies
Keep an eye on best practices, creative alternative ways of doing research, evolutions that should be worth sharing to senior researchers to make the team grow and get better !
Desired Skills & Experience
Following a master’s degree or equivalent in service design, user experience, user research or similar Empathy towards users, with a strong willingness to understand their path, needs and difficulties
A strong team player, collaborative and willing to find solutions
Someone pragmatic and problem solving oriented
Demonstrated sense of service
Communication skills to be excellent in both verbal and written form (French and English)
Familiarity with UX design & service design methodologies
Usage of design tools such as Figma or Wireframing is a plus (not mandatory)
Background in social sciences, cognitive science is a plus
Familiarity with data (monitoring, tracking) & be able to consolidate information, exp. with google analytic or data analysis tools is a plus
Full of empathy for users
A self-starter who’s problem-oriented, strategic, passionate and thoughtful about their work
Be able to manage multiple simultaneous projects with ease, a drive to take initiative beyond your normal duty; strong listening, organizational, and analytical skills; and a will and capacity to constantly learn new and developing research methods and analyses.
Eager to be part of a fun, fast-paced environment in a hyper-growth context
Ability to challenge the status quo and envision innovative ways to look for problems
Sounds like you?
Let’s get in touch!
At ManoMano we are dedicated to building an inclusive and diverse workforce where each individual can grow.
We respect and value the richness of varied cultures, perspectives, skills and experiences within our teams which is why we are looking for talented people from all backgrounds.
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