UX Researcher (Advertising & Business Platform)

#TeamNextdoor

Nextdoor is where you connect to the neighborhoods that matter to you so you can belong. Our purpose is to cultivate a kinder world where everyone has a neighborhood they can rely on.

Neighbors around the world turn to Nextdoor daily to receive trusted information, give and get help, get things done, and build real-world connections with those nearby — neighbors, businesses, and public services. Today, neighbors rely on Nextdoor in more than 305,000 neighborhoods across 11 countries.

Meet Your Future Neighbors

Through thoughtful research methods, we contribute the voice of our users within highly cross-functional teams, at multiple stages of the product development processes. As a UX researcher on our advertising and business platform, you’ll work quickly and collaboratively with product managers, product designers, engineers, and data scientist to build insights that shape the experiences of our enterprise, small business, public agency, and non-profit users and customers. 

The Impact You’ll Make

• Work closely with cross-functional partners (product managers, product designers, engineers, and data scientists) to identify and prioritize opportunities where research can help improve a product decision or customer experience 
• Lead all aspects of qualitative and quantitative UX research projects including: meeting with stakeholders, scoping projects, identifying the appropriate methodologies, creating research plans, executing research, synthesize findings into meaningful themes, and writing actionable and impactful reports or presentations
• Identify the strengths and weaknesses of different research methods, including surveys, user interviews, and behavioral data mining, and when and how to deploy them to identify insights that impact the product roadmap
• Lead and deliver research share-outs to cross-functional teams to encourage empathy with and understanding of the Nextdoor user experience and identify clear opportunities for improvement
• Collaborate closely with other mixed methods UX researchers and market researchers

What You’ll Bring To The Team

• B.A./B.S. or Masters in Human Factors, HCI, Psychology, Information Science, Cognitive Science, Anthropology, or equivalent 
• 5+ years of relevant industry experience conducting research on both desktop and mobile user experiences and/or the ability to perform at an advanced level in the domain 
• Experience and interest in research in advertising, digital marketing, and/or business platforms
• Experience working with key stakeholders to understand and clarify their research needs, scope and execute research projects, and communicate analyses to technical and non-technical audiences
• Track record of using foundational, formative, and evaluative research methods from a broad range of qualitative and/or quantitative research methods, such as user interviews, ethnographic field research, lab-based or remote usability studies, surveys, moderated group conversations, quantitative analyses, A/B testing 
• Ability to work independently with little direct supervision and take initiative to solve problems
• Experience leading research projects that have had lasting impact on product and design decisions

Rewards

Compensation, benefits, perks, and recognition programs at Nextdoor come together to create one overall rewards package.

The starting salary for this role is expected to range from $124,000 to $203,000 on an annualized basis, or potentially greater in the event that your 'level' of proficiency exceeds the level expected for the role. Compensation may also vary by geography.

We also expect to award a meaningful equity grant for this role. With equal quarterly vesting, your first vest date would be within the first 3 months of your start date.

Overall, total compensation will vary depending on your relevant skills, experience, and qualifications.

We have you covered! Nextdoor employees can choose between a variety of great health plans. We cover 100% of your personal monthly premium for health, dental, and vision – and provide a OneMedical membership for concierge care.

At Nextdoor, we empower our employees to build stronger local communities. To create a platform where all feel welcome, we want our workforce to reflect the diversity of the neighbors we seek to serve. We encourage everyone interested in our purpose to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other trait that unfairly targets a group of people. In accordance with the San Francisco Fair Chance Ordinance, we always consider qualified applicants with arrest and conviction records

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