UX Research Manager

As a UX Research Manager at GitLab, you will be responsible for guiding and leading a team of UX Researchers, conducting strategic research studies, while contributing to the direction of the GitLab product and our UX Research team.

Here are some key resources to review:

• UX Research Handbook page
• How we prioritise research 

What you'll do in this role:

• Lead, mentor, guide, advise, and manage a high performing team of up to 7 UX Researchers.
• Create an open and collaborative culture based on trust in the UX Research team.
• Manage the Research Operations portion of the team, which consists of participant recruitment, tracking, outward communications, budgeting, and tooling.
• Set clear expectations and goals for UX Researchers while holding them accountable for success.
• Provide clear, actionable feedback and support to develop and grow UX Researchers.
• Demonstrate, explain, and teach others how to apply a range of research methods, understanding the balance and trade-offs between scrappy research and rigor.
• Occasionally conduct research studies. Your research should consist of a mix of problem validation, foundational research, and strategic research projects.
• Regularly sync with Product Management Directors to understand strategy, discover blockers, manage quality, and help ensure UX Research prioritization.
• Develop, iterate on, and utilize reusable research project prioritization approaches for UX Researchers to leverage within their own teams. Work with UX Researchers and Product in applying these approaches to ensure UX Researchers have a clear set of prioritized research projects.
• Actively seek out difficult impediments to our efficiency as a team (such as process, tooling, etc), and propose and implement solutions that will enable the entire team to work more efficiently.
• Exert significant influence on the overall objectives and long-range goals of the UX Research team.
• Form a working understanding of the technology and features of the stage groups to which your direct reports are assigned, and have working knowledge of the end-to-end GitLab product.
• Evangelize research. Share user insights with the broader organization and externally in creative ways to increase empathy.
• Actively contribute to UX Research processes, documentation, and repositories.
• Engage in social media efforts, including writing blog articles and responding on Twitter, as appropriate.

You should apply if you bring:

• Expert-level knowledge in the field of UX Research with a significant amount of experience in hands-on research.
• A few years or more of experience managing UX Researchers and Research Operations.
• Effective verbal and written communication skills.
• Excellent collaboration skills.
• A proven record of driving change through UX Research.
• Passion for the field of UX Research.
• Experience evangelizing research. You'll share user insights within the broader organization and externally in creative ways to increase empathy.
• Able to use GitLab to plan/manage work and update the company handbook.
• Share our values, and work in accordance with those values.
• Ability to work to the practices we follow in Leadership at GitLab

Also, we know it’s tough, but please try to avoid the ​​confidence gap​.​​ You don’t have to match all the listed requirements exactly to be considered for this role.

Hiring Process:

Our hiring process for this position typically follows six stages including a take-home assignment. The details of this process and our levelling structure for this role can be found in the job families page of the Handbook.