UserTesting® was founded in 2007, crossed $100M in revenue in 2020, and began trading under USER on the NYSE in 2021. The company is headquartered in San Francisco, California, with regional offices in Atlanta, Edinburgh, and Singapore. A trusted company by top brands for 14+ years, UserTesting has over 2,500 customers in 45 countries including more than half of the world’s top 100 most valuable brands according to Forbes.
A leader in video-based human insight, we believe the path to human understanding starts with shared insight—seeing and hearing how another person engages with the world around them and taking in their perspective. We’re for capturing the kind of human responses that don’t show up in a spreadsheet. This is what inspires us, and it’s how we enable companies to connect with their audiences, authentically, through an experience that’s uniquely, and intentionally, human.
We’re proud to have been named to the Inc. Best-Led Companies of 2021 and the Fortune Best Workplaces in the Bay Area 2021 lists, along with having received a variety of additional workplace and corporate growth awards. Choosing to join our team means being part of a passionate group focused on transforming the way companies understand their customers and build better products and experiences. Come join us and help us build the engine for human understanding!
The UX Research Consultant is responsible for delivering expert research consultations to our Premier Support customers while also contributing to the overall program development of the Premier Support product.
Premier Consultants are highly regarded members of our post-sales team that are entrusted with providing expert guidance to our highest-value customers via short consultative sessions. They are subject matter experts on a wide array of research methodologies, highly knowledgeable on our software, and able to provide our customers with practical strategies to leverage UserTesting to achieve their business and research objectives.
In addition to direct customer work, Consultants spend around 30% of their time growing, managing, and improving the overarching Premier Support program. A consultant can expect to own a portion of our Premier program and drive cross-functional initiatives.
In this role you will:
About Premier Support
Premier Support is a premium service offering utilized by a large portion of UserTesting’s customers. The key value-add of Premier is access to an elite team of Premier Research Consultants who operate as trusted advisors and guides. While the Premier Consultant team resides within the Support organization, the team operates as a distinct, mini-startup and their function is quite different from that of a traditional Support team. The Research Consultant position involves a unique blend of activities commonly found in Solution Consultant, UX Researcher, Learning Consultant, and Program Manager roles with the primary focus of helping customers get the most out of their partnership with UserTesting.
To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!
UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.
UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable. For jobs located in the United States, we prefer candidates located in or near one of these cities: Atlanta, Seattle, Portland, San Francisco, Austin, and Boston. We may consider candidates in certain other cities on a case by case basis. #li-remote