What is the type of contract for this position?

The contract for this position is a Full-time contract

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

UX Designer, Self-Help job at Atlassian

Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

We have an exciting opportunity for a UX Designer to join our rapidly growing Self-Help and Connected Experiences Team. This role will support the evolution of our documentation and in-product help experiences for Atlassian customers. You will partner with product, engineering, content, and stakeholders from across the business to understand the customer help-seeking journey, advocate for best-in-class UX experiences, and oversee the cross-channel strategy between touchpoints to ensure customers move through our digital ecosystem seamlessly.

The Self-Help and Connected Experiences Team is made up of multi-faceted designers working across the end-to-end customer journey, from self-help to high-touch support. We are on a mission to empower our customers to be successful in our products and deliver on a strategy to scale our support service to meet the growth and demands of our users.

We are responsible for:

Aligning on a shared self-help vision and strategy across the company and driving toward project execution
Measuring success of customer self-help, ensuring product retention, and influencing product acquisition
Understanding the needs of Atlassian content authors and partnering with content strategy, ops, and engineering to publish quality documentation for our users

The ideal candidate will bring:

3+ years of professional UX design experience, ideally in complex and/or enterprise environment
A portfolio that demonstrates strong user experience and interaction design informed by empathy for the user and data-driven insights
Ability to work in a fast-moving, multidisciplinary team to prioritize and ship high-quality work
An eye for detail, and able to get to the root of the problem with a customer-centric lens
Ability to define projects and measures of success, test your assumptions and outcomes, and continuously incorporate feedback
Comfortable synthesizing insights from qualitative and quantitative research
Proficiency designing with modern tools such as Figma and Mural
Experience collaborating successfully with developers, designers, product managers, and other team members
A desire to learn, and grow to form a strong team
Excitement for using and championing user-centered design methods and best practices, Atlassian Design Guidelines, Playbook plays, and design tools

Our perks & benefits

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

About Atlassian

The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To learn more about our culture and hiring process, explore our Candidate Resource Hub.

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UX Designer, Self-Help Documentation Experiences

We are responsible for:

The ideal candidate will bring:

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