What is the type of contract for this position?

The contract for this position is a Full-time contract

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

UX Designer - Customer Support job at Utility Warehouse

Salary: Competitive including share options

Location: London with Hybrid working

Hello, we're UW.

We’re a bunch of great people working together, solving problems and having fun. Together, we strive to find solutions to help the great people around us get on with the things that really matter in life.

How? It’s simple, we take the headache out of essential home services by providing them all in one place – energy, broadband, mobile, and even insurance. That’s one provider, one account, one bill, and lots of savings.

We’re a truly unique FTSE 250 company with a business model that has real social impact at the heart of it. Being a part of the UW community you’ll join a working environment like no other - one where everyone matters - be it our customers, our partners or you, our people.

About the role

UW has been evolving - with digital transformation has come a new way of working, and there was never a need to start again because what UW has built is almost impossible to replicate. With an invaluable blend of experience, technology, unique proposition and partner network we’re focussed on growth through innovation and enhancing the human element.

The UX Team at UW is growing fast and we're looking for a UX Designer to help us solve complex problems and make things simple for our users. You'll be part of a highly collaborative UX community, whose mission is to make managing utilities effortless for our customers.

You’ll work in the Customer Support squad who are responsible for breaking down complex tasks into simple and intuitive solutions for our team of advisors. We’re looking for someone who is user-centric, empathetic and data-driven to help us shape and design best in class experiences on our very own UW handcrafted CRM platform.

What you'll do

Conduct user research to discover insights that help define the product experience and strategy
Distil user insights and business requirements into customer journey flows
Create wireframes and prototypes to test and validate product ideas
Interrogate data in order to understand users’ behaviour and inform design decisions
Collaborate with Product Managers, Engineers and key stakeholders and be the voice of our customers
Understand the importance of inclusive design and always meet accessibility standards
Make continuous improvements through running experiments, A/B testing, user testing and user feedback
Create experience maps/service blueprints to help the business identify opportunities
Contribute towards and help build our design systems
Work in partnership with engineers to ensure smooth handover of design specs
Run UX ideation workshops to drive shared understanding across teams

About you

A solid understanding of user-centred design with the ability to balance user and business needs
Best-in-class design, wireframe (low and high fidelity) and prototyping skills
Passionate about good design with exceptional attention to detail
Able to clearly demonstrate your process, methodology and approach to UX design strategy
A self-motivated individual who enjoys delivering high quality work in a fast-paced environment
Enjoy being part of a UX community to share, collaborate and give/receive feedback on your work
An effective communicator who can confidently share design concepts clearly
Comfortable with conducting user interviews and user research sessions

What’s it in for you

Join a high growth FTSE 250 business and help us deliver our growth ambitions whilst learning and having fun. Become part of a fantastic business culture where people really are at the heart of everything we do.

-Huge opportunities for exposure & development as we scale up.

-A competitive salary

-25 days holiday plus Bank Holidays

-Life Insurance up to 4 x your salary

-Discounted healthcare and medical cash plans including a free Virtual GP service

-Private pension scheme

-Share options and Save As You Earn Scheme

-A range of Health & Wellbeing benefits including a confidential Employee Assistance Programme, Virtual fitness classes and wellness tools

-Discounts on UW products & services