User Researcher

ABOUT THE ROLE

Peloton is seeking a User Researcher to support the innovation, iteration, and optimization of our growth touchpoints, specifically the e-commerce experience. This User Researcher will work directly with Product Managers, Designers, Data Scientists, and Engineers to better understand how users are interacting with Peloton products through user research and testing and to inform and evaluate new features and experiences developed by product teams.

This role is ideal for someone who is passionate about user research, has research subject matter expertise, and can lead multi-phased research studies across various workstreams. Outside of prior user research expertise, success in this role is dependent on being highly self-motivated, super organized, open to feedback, a great presenter, and collaborative. This role will work on the Product Strategy User Research team and will report to a Director, User Research.

YOUR DAILY IMPACT AT PELOTON

● Collaborate directly with Researchers, Product Designers, Content Designers, Product Managers, Data Analysts and Engineers to define and align on research objectives and methodologies.
● Build and execute research plans, choosing efficient methodologies (qualitative and/or
quantitative) to answer Product and UX research questions that produce new actionable insights.
● Work closely with Research Coordinators to define recruitment strategy, handle logistics and
scheduling, and incentivize participants.
● Regularly conduct discovery (user interviews, diary studies, surveys), tactical (e.g. iterative
usability studies), and evaluative research (e.g., usability studies, concept evaluations,
benchmarking, heuristic evaluations) on Peloton acquisition products, to identify pain points and
ensure that the current experience is constantly improving.
● Regularly use UX research platforms to recruit participants and program, launch, and analyze
results.
● Compile and present learnings to the relevant stakeholders in a clear and actionable way they
can use to design product improvements.
● Help to formulate research documentation to better understand prospect-specific user behavior.
● Document and track learnings gathered through testing and research so insights can easily be
referenced and applied for future projects.

YOU BRING TO PELOTON

● Master of basic usability testing, familiar and/or experienced with several other primary research methods

● 3+ years of User Research and Testing experience

● Analyze and synthesize research and testing data, and report it in a concise and actionable way
● Develop processes to organize work across multiple people and teams
● Strong analytical, and problem-solving skills
● Versed in remote and in-person user research methodologies
● Communicate and utilize storytelling effectively
● Eager to learn
● Thrive on managing multiple priorities and executing projects
● Open to learning new methodologies and tools
● Work collaboratively in a team environment
● Demonstrate initiative by acting as a self starter; operate autonomously and also accepts support and guidance that is offered while proactively seeking it when needed
● Operate with attention to detail
● Preferred Qualification: Degree in Human/Computer Interaction or Psychology, or equivalent
experience

Base Salary: $136,300.00  to $177,300.00

The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including individual performance, business objectives, and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits.

As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including:

• Medical, dental and vision insurance 
• Generous paid time off policy
• Short-term and long-term disability
• Access to mental health services
• 401k, tuition reimbursement and student loan paydown plans
• Employee Stock Purchase Plan
• Fertility and adoption support and up to 18 weeks of paid parental leave 
• Child care and family care discounts
• Free access to Peloton Digital App and apparel and product discounts
• Commuter benefits and Citi Bike Discount
• Pet insurance and so much more!

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