User Research Operations Manager (x/f/m)

We are Doctolib! We make access to healthcare fast and equal for everyone. If you are eager to change the way humans access healthcare and have a true impact on their lives: please keep reading.

As we are growing our 50+ design team, we are looking for a User Research Operations Manager that will help scale design effectively by empowering user researchers to elevate the user research practice at Doctolib. This is a hybrid role that combines efficiency through scale with acumen in creative operations and project management. 

You´ll be part of a multidisciplinary team that is located in Berlin, Milan and Paris working with Product Designers, Brand Designers, UX Writers, User Researchers and Design Ops. You will join a mission-driven, ambitious and talented design team. The team is defined by their values: acceptance, authenticity, and openness.

Our design community is alive and well. Check out more on our Medium Design page here!

Your mission

• Define and run the overall User Research Operations practice (scaling, intake, capacity planning, tooling, process optimization)
• Define and manage strategic initiatives that improve team efficiency, scale and impact
• Collaborate cross-functionally with designers, developers, researchers, writers, and product managers to ensure a smooth product development process
• Establish and drive a communication strategy to keep the design team and partner teams informed and aligned on priorities and risks
• Foster stakeholder trust, build bridges and champion design within the overall organization

Your skills

• You have a minimum of 3 years experience as a user research operations manager, project manager or program manager with experience establishing programs and developing relationships
• You have experience in agile practices
• You have excellent communication, presentation, and interpersonal skills
• You have experience collaborating with a team of designers and/or researchers through the full product development lifecycle
• You are proficient in English 

What we offer

• Granting of BSPCE
• An attractive health mutual totally free for you and your marriage partner and child(ren), which you may complement if you want with an option at your expense
• Reimbursement of transport costs by Doctolib at 50%
• A holiday bonus according to the article 31 of our Collective agreement (Syntec)
• A laptop and phone
• 25 paid holidays
• “RTT” which are another type of paid holidays that may vary depending on the number of public holidays each year (12 in 2022), 
• Luncheon vouchers (8,5€/day, Doctolib bears 4,5€ of this cost) 
• Sport lessons by Train me
• An Urban Sport Club subscription partially supported by Doctolib
• And if you want, English lessons by our amazing teacher if you’re interested !

About the remote policy at Doctolib

As of October 2021, we provide 3 working modes:

• Remote: you work remotely and meet your team at the office once a month
• Hybrid: you work remotely 2 to 3 days per week and from the office on the other days.
• Office-based: you work from the office.

At Doctolib, we don’t just accept diversity, we respect and celebrate it! We’re proudly committed to equal employment opportunities regardless of your gender, religion, age, sexual orientation, ethnicity, disability or place of origin. We take care of each other and are grateful for each Doctoliber’s contribution to our mission!