User Experience Research Manager

We believe in 7-star customer service, and therefore we need to understand our users, all of them. UX Research plays a central role in our product development cycle.

The Role:

As a UX Research Manager, you will be leading the research function at TravelPerk, owning the responsibility of scaling and taking the team to new frontiers.

In this role, you’ll take the time to understand not just the execution side of UX Research, but also the business aspects of the products we build. You’ll collaborate with leaders of UX, Engineering, and Product Management teams to create innovative experiences across our platforms, leveraging your passion for the craft, and design quality.

The customer experience surface area for TravelPerk is extensive, and we need experienced research leadership to demonstrate the depth of impact quality, creativity, and original research can have on complex customer scenarios.

Our team has a research operations team which makes sure you have the right tools to do your job and easy access to participants.

This role will be reporting to the Product Design Director and will be part of the Design Leadership team, shaping how we scale and improve while we grow in size.

What you’ll do:

• Lead a research team, being responsible for their personal and professional development.
• Serve as a thought leader and help grow and elevate the practice of User Research. Inspire and inform design, prototyping and development, through insights from primary customer research which will be a mix of quantitative, qualitative and methods yet to be invented!
• Own the hiring process for UX Research, with the challenge of recruiting and hiring UX research as we scale.
• Get your hands on and lead specific strategic research projects.
• Drive efforts to democratize research and enable designers and product managers to do research on their own.
• Effectively devise mechanisms to translate data and insights into strategy and design direction.
• Develop partnerships with Product Managers across the organisation to prioritise initiatives and allocate research efforts to key strategic projects

What you’ll need:

• Experienced UX Research manager that has already scaled a team.
  • Strong experience of leading UX research teams
  • Experience working for in-house research teams within a growing product org.
• Bachelor's degree in Computer Science, Human-Computer Interaction, Cognitive Science, Experimental Psychology, Anthropology, Information Science or a related field, or equivalent practical experience.
• Someone that can both operate as a manager and hands-on
• Solid awareness of how to drive impact through research
• Confident communication of complex concepts clearly and persuasively across different audiences and varying levels of the organization

Why you'll love our team:

• We are a team of 20 talented product designers, content designers and researchers. We like to think of ourselves as high-achievers, goal-oriented, eager to learn and grow. We foster efficiency through autonomy and creativity through collaboration.
• Working in the Product Design team will ensure high-quality design, strategic impact in the product and next-level GIFs 😎
• In the Product Design team, you will find a strong culture of ownership, impact-over-effort and lending support to each other, there are no egos and transparency is highly valued.
• We are an heterogeneous team with multiple nationalities and backgrounds, pushing for getting better, having fun and always asking why (of course).
• In the next 12 months, we have the challenge to grow our team to almost double its current size, supporting every squad while also scaling our Content and Research functions.

We can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply.

TravelPerk is a global company with a diverse customer base—and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at TravelPerk regardless of how you look, where you’re from, or anything else that makes you, well, you.