Training Design Program Manager, Compliance

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

The Compliance Governance and Reporting (CGR) team manages important components of Block’s Compliance Risk Management Framework and is part of the Global Policy and Governance (GPG) team within Block Compliance. The CGR team has responsibility for the following functions: Policy Governance, Risk Assessment, Compliance Training, Compliance Risk Assessments, Third-party Risk Management, and Board Reporting. 

As a Compliance Training Design Program Manager within the CGR team, you will support training design and administration of Block Inc, level Compliance training, and partner with International, Regional, and Department Compliance Leads to transform required training into a learning experience. You will establish processes for training design and administration of the program. You will manage training design using instructional design methodology along with a dedicated focus on the administrative needs for training including data processes, assessing training issues, and end-to-end management of Compliance training including uploading approved content to learning management systems, completing audience assignments per requirements, managing training communications, monitoring completion rates, managing escalation processes, and exemptions. You will help maintain standards and tools to promote scalability and growth of the function, and produce a high-quality work product.  You will have experience working collaboratively with partners and will share requirements of training programs. You will work with other members of the CGR team, GPG, and other Compliance teams to develop the program as part of the broader Compliance Risk Management framework.

Our employment model is distributed, offering the opportunity to work with teams across the world. This role can be based in any of our US offices or remotely in the United States. Flexibility to travel and work across time zones is required.

You Will:

• Create engaging and interactive training materials in-house, including e-learning modules, presentations, and resources

• Apply instructional design principles and methodologies to develop training content that aligns with learning goals, audience needs, and compliance requirements

• Manage aspects of training administration elements including

  • Training data monitoring and review including tracking completion, enrollment, and 

  • Triaging training issues and questions

  • Managing and producing training reporting 

  • Provide learner support by email/Slack 

• Identify and support training design procedures, and design templates

• Develop and document and implement processes and quality controls around new training requests, updates/management of existing content, manage guardrails around exemptions, approvals, communications, reporting, and escalation process for non-completion.  

• Collaborate with company partners to ensure agreement on training plans with a focus on training design and administration

• Provide support for training delivery by assisting peers and lead on coordinating logistics, and ensuring the smooth execution of training created

You Have:

• 3 or more years of instructional design and training support experience 

• Proficient in Articulate Storyline and Rise and other learning authoring tools like Camtasia, Vyond, and Powtoon

• Demonstrated training program management and organizational abilities

• Experience with standard learning management systems (Workday, Docebo, etc.)

• Experience supporting compliance training requirements across geographies

• Experience in data analysis, reporting, and quality control routines for training program

Even better:

• Experience in the following subject-matter areas: BSA/AML/sanctions, consumer lending, consumer protection, payments

• Relevant industry certifications (e.g. CAMS, CRCM, CFE)

• Domain expertise in data analytics and visualization platforms (Looker, Looker Studio, Tableau)

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $135,200 - USD $202,800
Zone B: USD $125,800 - USD $188,600
Zone C: USD $119,000 - USD $178,400
Zone D: USD $108,200 - USD $162,200

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

US and Canada EEOC Statement

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

We’ve noticed a rise in recruiting impersonations across the industry, where individuals are sending fake job offer emails. Contact from any of our recruiters or employees will always come from an email address ending with @block.xyz, @squareup.com, @tidal.com, or @afterpay.com, @clearpay.co.uk.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.