Technical Writer

Role Overview

As a Technical Writer on the Product Support team, you will be responsible for ensuring an accurate and comprehensive library of Recharge knowledge. This includes maintaining our external Help Center and internal Knowledge Base, as well as creating net-new content as new features are created. This role is a perfect fit for those with a great eye for detail, as you'll be required to ensure our published works are consistent with product updates and releases. While the Product Support team is collaborative, you will be responsible for managing specific product lines and feature releases, so project management experience is a bonus. This role requires exceptional written and verbal communication skills, as well as the ability to constantly be critically thinking and assessing any knowledge gaps.

What You'll Do

• Use your ability to simplify complex issues and technical writing expertise to create product documentation that boosts the excellence of both our merchants and agents. 

• Execute on a user-journey based learning approach to ensure customers are leveraging the Recharge platform to deliver business value.

• Communicate with Product Support Engineers, Product managers and other stakeholders when product additions or changes are being developed that require documentation.

• Assist with writing internal training modules, internal guides and documentation, and macros

• Maintain our existing internal & external product documentation

• Meet deadlines for content tasks

• Prioritize documentation tasks based on shifting Product priorities

What You'll Bring:

• Proficiency with technical writing and communication – grammar, spelling, syntax, style

• Skillful at breaking down complex information into easily understood sections for a less technical audience

• An exceptional eye for detail with excellent organizational and communication skills

• An instinct for recognizing when knowledge is missing and a passion for closing the gaps

• Confidence in sharing information

• A ‘winning as a team’ attitude and a polite, patient, caring, calm, and professional demeanor 

• Ability to juggle multiple projects and priorities