Technical Writer

​​About the Role:

As a Technical Writer, you will oversee the creation, maintenance, and implementation of Standard Operating Procedures (SOPs) to ensure efficient and consistent operations within the pharmacy. You will collaborate closely with pharmacy leadership, cross-functional teams, and subject matter experts to develop SOPs that align with industry best practices and regulatory standards. This role reports to the Pharmacist-in-Charge. 

Location and shift:

This position is located in Gilbert, AZ. You must work onsite Monday-Friday. 

The shift is 9:00am -5:00pm PST

You Will:

• Work closely with technical and non-technical teams to document detailed procedures for various pharmacy projects, processes, and tasks.
• Create, review, and update SOPs to reflect current processes, technological advancements, and industry trends on a need basis.
• Maintain complete ownership of SOP versioning – ensuring outdated SOPs are updated and signed off by the PIC and other stakeholders in a timely manner
• Ensure that SOPs are accurate, clear, and aligned with the pharmacy organization standards and values.
• Establish and organize a document review, draft and implementation process
• Recommend process improvements to enhance efficiency, productivity, and overall quality of services.
• Ensure that all stakeholders have access to the most up-to-date SOPs
• Ensure that SOPs continue to get updated with regards to pharmacy standards, workflows, and regulations. 
• Conduct regular audits to assess the effectiveness and compliance of SOPs.
• Participate in pharmacy and building compliance audits and reviews
• Collaborate with training teams to develop training materials and resources based on SOPs. 
• Maintain and communicate a training schedule for all pharmacy employees to ensure all remain educated on new and existing procedures.
• Communicate changes in SOPs to relevant stakeholders, ensuring a smooth transition and understanding of updated procedures on a regular basis.
• Function as a member of a regulatory response team providing copies of all requested documents
• Collect feedback from various teams and stakeholders to identify areas for improvement in existing SOPs. Drive continuous improvement initiatives to enhance operational effectiveness.

You Have:

• 3-5 yrs of experience in process documentation and SOP development, preferably in a pharmacy environment
• Bachelors degree preferred
• Excellent communication and interpersonal skills to collaborate effectively with stakeholders
• Attention to detail and the ability to synthesize complex information into clear and concise procedures
• Familiarity with document management systems and tools
• Knowledge of industry standards and regulations relevant to pharmacy will be helpful

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

Conditions of Employment: 

• This position will require working with Hazardous Drugs (HD) and would require that Personal Protective Equipment (PPE) be worn for the length of working with these drugs. These items would include gloves, respiratory protection, gown and other items as required.
• This position requires medical approval to wear respiratory protection in the form of negative or positive pressure respirators, including N95, full face respirator, SCBA, or Powered Air Purifying Respirator (PAPR).
• Physical exertion required. Including, but not limited to, walking up to 50% of the time, standing up to 100% of the time, squatting and bending up to 20% of the time and lifting up to 80% of the time for up to a twelve hour shift. Must be able to lift up to 50lbs.
• Due to the risk of reproductive capability in handling or compounding certain Hazardous Drugs (HD) associates must be willing to confirm that they understand the potential risks (teratogenicity, carcinogenicity and reproductive effects) of handling hazardous drugs.