Shift is the leading AI platform for insurance. Shift combines generative, agentic, and predictive AI to transform underwriting, claims, and fraud and risk - driving operational efficiency, exceptional customer experiences and measurable business impact. Trusted by the world's leading insurers, Shift delivers AI when and where it matters most, at scale and with proven results.
Our culture is built on innovation, trust, and a drive to transform the insurance industry through our SaaS platform. We come from more than 50 different countries and cultures and together we are creating the future of insurance.
We’re hiring a Technical Product Manager to lead the development of the platform services that underpin our fraud detection systems. This role sits at the core of our infrastructure modernisation effort; helping us scale faster, reduce operational complexity, and deliver more reliable and adaptable products to our clients.
You’ll be responsible for a suite of services that support teams across the company from core fraud detection logic to customer-facing applications. Your job is to ensure these services are robust, reusable, and aligned with real-world needs, with clear ownership, thoughtful boundaries, and a strong developer experience. You’ll also need to manage the balance between configurability and standardisation, identifying where flexibility empowers teams, and where consistency leads to better outcomes.
What You’ll Do...
Platform Product Management
- Act as Product Owner for your teams to define the roadmap and prioritisation for a wide range of infrastructure services
- Work with engineering to define service scope, responsibilities, and success criteria
- Collaborate with application and platform teams to ensure your services integrate cleanly and solve the right problems
- Help define SLAs, versioning, and adoption strategies
Delivery & Execution
- Ensure services are delivered iteratively, with clear documentation and rollout support
- Identify and mitigate risks related to performance, scale, or usability
- Track usage and feedback to continuously improve product quality and developer experience
Discovery & Alignment
- Partner with internal customers (e.g. fraud, platform, data) to understand needs and constraints
- Translate loosely defined problems into clear, actionable product requirements
- Proactively communicate plans, trade-offs, and decisions across technical and non-technical stakeholders
What You Bring...
- 2–5 years of experience in product or technical product management, ideally with infrastructure, platform, or internal tooling teams
- A strong grasp of platform concepts like service boundaries, versioning, observability, performance, and scale
- Ability to translate between engineering detail and business impact
- Comfort managing dependencies and driving alignment across teams
- Curiosity, structure, and a willingness to lead by example in how platform work is shaped and delivered
- Experience with fraud detection, document analysis, or security-related services is a plus
Interview Process
- Talent Acquisition
- Hiring Manager
- Engineering Manager
- Panel Case Study
- Chief Product Officer
To support our permanent, full time employees at every stage of their careers and lives, we provide a competitive total rewards and benefits package. Here are the global benefits we’d like to highlight:
- Flexible remote and hybrid working options
- Competitive Salary and a variable component tied to personal and company performance
- Company equity
- Focus Fridays, a half-day each month to focus on learning and personal growth
- Generous PTO and paid holidays
- Mental health benefits
- 2 MAD Days per year (Make A Difference Days for paid volunteering)
Additional benefits may be offered by country - ask your recruiter for more information. Intern and Apprentice position are eligible for some of these benefits - ask your recruiter for more details.
At Shift we strive to be a diverse and inclusive workforce. We welcome applications from and hire people who will contribute to the diversity of our company, without regard to race, color, religion, marital status, age, national or ethnic origin, physical or mental disability, medical condition, pregnancy, genetic information, gender identity or expression, sexual orientation, or other non-merit criteria.
Shift Technology is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and employment process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.
Please be aware of scammers and only trust correspondence that comes from emails ending in "shift-technology.com". We will never do initial outreach to you via Whatsapp/Text/SMS, never ask for banking information or personal identification numbers (ex. Social Security Number) as part of our recruitment process.
Shift Technology does not accept unsolicited CVs from recruiters or employment agencies in response to the Shift Technology Careers page or a Shift Technology social media post. Any unsolicited CVs, including those submitted directly to hiring managers, are deemed to be the property of Shift Technology.
Questions & answers for this job
- What is the type of contract for this job?The contract for this job is a Full-time contract
- What's the salary range for the Technical Product Manager - Platform Services position?The suggested salary for this job is $220,000 - $325,000*
- Is telecommuting possible for this job?No, telecommuting is not possible for this job
