Technical Product Manager - Claims Management
Shift is the leading AI platform for insurance. Shift combines generative, agentic, and predictive AI to transform underwriting, claims, and fraud and risk - driving operational efficiency, exceptional customer experiences and measurable business impact. Trusted by the world's leading insurers, Shift delivers AI when and where it matters most, at scale and with proven results.
Our culture is built on innovation, trust, and a drive to transform the insurance industry through our SaaS platform. We come from more than 50 different countries and cultures and together we are creating the future of insurance.
We're hiring a Technical Product Manager to help transform how insurance companies handle claims through intelligent use of AI. You'll be working on an innovative end-to-end claims management solution that's redefining industry standards - moving from manual processes to AI-driven workflows that deliver faster, more accurate outcomes.
You'll be at the forefront of applying AI to solve real-world insurance challenges, working directly with forward-thinking clients who are eager to modernize their operations. Your role is to understand how to reshape claims workflows, translate those opportunities into precise product requirements, and ensure our development teams build solutions that truly transform how claims teams work.
You'll join a founder-led company where the intensity, curiosity, and vision of our leadership infuses everything we do. You'll work alongside some of the smartest people in insurtech and AI, in an environment that values rapid learning, bold thinking, and meaningful impact. We're pioneers in this space, and you'll be part of defining the future of intelligent claims processing.
What You’ll Do…
Product Discovery
- Partner with insurance clients to identify opportunities where AI can streamline, automate, or enhance claims workflows
- Define product requirements for how intelligent features like automated document analysis, fraud detection, and decision support integrate into existing processes
- Translate complex insurance needs into clear technical product specifications that leverage our AI capabilities
Technical Product Ownership & Innovation
- Own the product roadmap for features that combine traditional claims management with cutting-edge AI functionality
- Work with engineering teams to ensure features are intuitive, reliable, and deliver measurable value
Client Partnership & Product Strategy
- Build relationships with clients who are transforming their operations through technology
- Guide clients through the transition from legacy processes to AI-enhanced workflows
- Communicate how intelligent automation will improve their teams' efficiency and decision-making
Product Delivery Excellence
- Ensure delivered features meet both functional requirements and the quality standards our AI-powered platform demands
- Support client onboarding for innovative workflows they may not have experienced before
- Capture insights that inform our AI product strategy and platform evolution
What You Bring…
- 1-4 years of experience in product management, business analysis, or client-facing technical roles within P&C insurance
- Curiosity about AI and its practical applications - you don't need to be an expert, but you should be excited to learn
- Strong communication skills and ability to help clients envision new ways of working
- Analytical mindset with attention to detail and systematic problem-solving
- Enthusiasm for working with innovative technology and forward-thinking clients
- Comfort with ambiguity and rapid change in an evolving product landscape
Interview Process
- Talent Acquisition
- Hiring Manager
- Engineering Manager
- Panel Case Study
- Chief Product Officer
To support our permanent, full time employees at every stage of their careers and lives, we provide a competitive total rewards and benefits package. Here are the global benefits we’d like to highlight:
- Flexible remote and hybrid working options
- Competitive Salary and a variable component tied to personal and company performance
- Company equity
- Focus Fridays, a half-day each month to focus on learning and personal growth
- Generous PTO and paid holidays
- Mental health benefits
- 2 MAD Days per year (Make A Difference Days for paid volunteering)
Additional benefits may be offered by country - ask your recruiter for more information. Intern and Apprentice position are eligible for some of these benefits - ask your recruiter for more details.
At Shift we strive to be a diverse and inclusive workforce. We welcome applications from and hire people who will contribute to the diversity of our company, without regard to race, color, religion, marital status, age, national or ethnic origin, physical or mental disability, medical condition, pregnancy, genetic information, gender identity or expression, sexual orientation, or other non-merit criteria.
Shift Technology is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and employment process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.
Please be aware of scammers and only trust correspondence that comes from emails ending in "shift-technology.com". We will never do initial outreach to you via Whatsapp/Text/SMS, never ask for banking information or personal identification numbers (ex. Social Security Number) as part of our recruitment process.
Shift Technology does not accept unsolicited CVs from recruiters or employment agencies in response to the Shift Technology Careers page or a Shift Technology social media post. Any unsolicited CVs, including those submitted directly to hiring managers, are deemed to be the property of Shift Technology.
Questions & answers for this job
- What is the type of contract for this job?The contract for this job is a Full-time contract
- What's the salary range for the Technical Product Manager - Claims Management position?The suggested salary for this job is $190,000 - $282,500*
- Is telecommuting possible for this job?No, telecommuting is not possible for this job
