What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Staff UX Researcher position?

The suggested salary for this position is $136,000-$187,750*

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Staff UX Researcher job at Checkout

We're Checkout.com

Checkout.com is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Binance, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re number 9 on the Forbes Cloud 100 list and on Glassdoor’s list of Top 10 fintechs to work for. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. So, join us to build tomorrow, today.

As our value grows, so does our need for extraordinary people. UX Researchers at Checkout.com help build the next generation of financial products and online payment solutions by connecting our team with nuanced, actionable, and high-quality insights from our users. Reporting directly to the Head of UX Research, you’ll partner with Designers, Product Managers, Engineers, Marketeers, Researchers, and others to deliver insight on a rich variety of projects. Your work will center on leveraging research findings to conceptualize products, refining experiences for our users, and influencing product roadmaps. You’ll challenge the team (constructively!) to make data-driven decisions and keep the user in focus.

You’ll have experience in a variety of industry-standard UX research methods, likely with particular strengths in specific methods. You’ll be a confident presenter and experienced user advocate, with experience guiding cross-functional teams to leverage user insights in the product development process. Over time, you’ll be a strategic partner to key decision makers, helping to shape Checkout.com’s vision for product development.

The Team

We are a cross-functional team of over 30 people across UX Research, Product Design, Content Design and Design Operations. We work in partnership with our Product, Engineering and Brand Design teams. We operate in a hybrid working model, with two days in the office per week.

About you:

You think in systems: you can see the big picture and how your work fits in
You put users at the heart of your work and understand the value of bringing the voice of the user to product development
You value strong working relationships and feedback
You’re accountable, always reach for better, and build trust
You place quality over speed, but you iterate and improve as swiftly as possible
You're self-motivated and can work independently – we’ll trust you to take the initiative
You love learning – you’re not the finished package, but you have ideas on how to get there
You can show and tell us how you've helped the people around you get better
You navigate uncertainty with grace, openness, and a willingness to learn

We'd like to see

Applied UX research experience in the Software-as-a-Service (SaaS) business space, online payments space, and/or experience conducting research in a B2B user ecosystem
A background in Computer Science, Human-Computer Interaction, Cognitive Science, Experimental Psychology, Anthropology, Sociology, Data Science or a related field, or have equivalent practical experience
A strong working knowledge of user research methods, including when and how to apply different methods in various scenarios. Experience crafting research proposals, collecting data, synthesizing qualitative and quantitative data, and communicating insights to cross-functional product development teams
Passion for understanding your users and bringing their voices into the design and development process
Experience with research operations functions, including participant recruitment, tooling, legal guidelines for research, and related topics.
Experience partnering with analytics teams to integrating user research findings and product usage data to better understand the full picture of a user’s experience

What we stand for

At Checkout.com, everything starts with our values, including the experience we offer our people.

#Aspire

We supercharge your professional growth with career development programs and leadership training. You can learn your way, with tailored pathways and online platforms. And be inspired at relevant conferences.

#Excel

We don't stop at 'good' here. We strive for excellence amongst our teams every day and recognize colleagues who take it to the next level through our quarterly peer-nominated Hero awards.

#Unite

We're proud of our global connections and inclusive environment. So we champion this through our colleague-led community groups and celebrate many cultural events together.

Want to see us in action?

Take a peek inside here.

More about Checkout.com

Our technology makes payments seamless. We provide the fastest, most reliable payments in more than 150 currencies, with in-country acquiring, world-class fraud filters and reporting, through one API. And we can accept all major international credit and debit cards, as well as popular alternative and local payment methods. Checkout.com launched in 2012, and we now have a team of 1800 people across 19 international offices.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use.

Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us.

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.

#LI-Hybrid

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Staff UX Researcher

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