Staff User Researcher, Control Center

About the role

As a Staff User Researcher at Flex, you'll solve problems for consumers across the country who are underserved by existing financial products. Flex is growing extremely fast and we’re taking big swings to overhaul our consumer experience. As we enter the next chapter of our growth we are looking for a user researcher to inform the vision and strategy for a new area of our business that is bringing a zero-to-one product to market. You'll partner with our product, marketing, and business development teams to inform what we build and how we build it. You’ll own your projects from end-to-end, from helping to define the most important customer goals to prioritize, to conducting studies and sharing insights to influence and directly impact the outcome of our work. All of your research skills will be put to use - from facilitating design thinking and strategy to usability testing to inform detailed design decisions. But you won't do this alone! You'll work alongside product managers, designers, data analysts, and leaders from across the business.

This is a hybrid position with on-site expectations in our New York Headquarters or San Francisco/ Bay Area Office, 2-3 days per week depending on location. For candidates outside of a required location, you may be eligible for our relocation assistance program.

What you’ll do

• Collaborate with Product, Design, and Business leaders to define research objectives aligned with the product strategy and roadmap
• Establish, maintain and communicate progress on a high-impact research roadmap 
• Design and run usability tests, surveys, and other data collection and evaluation methods to understand our target users’ needs, behaviors, and attitudes. You’ll help discover untapped market opportunities, better define our customers, and support teams in evaluating their approaches.
• Prepare and present clear, concise, and actionable reports of research findings and recommendations to stakeholders, including the C-suite.
• Be highly collaborative with stakeholders, founders and cross-functional teams to proactively integrate insights into product and company strategy and roadmaps, with the aim of guiding product decisions to increase chance of success
• Establish, maintain and scale a growing knowledge base to ensure democratized and efficient access to past learnings. 
• Find opportunities to share knowledge to foster a culture of continuous learning and customer-obsession.
• Guide the Product and Design team to “self-serve” research to ensure they follow best practices to yield high quality, meaningful results.

Key qualifications

• 6+ years of experience working on complex consumer software (plus if its been in regulated industries like fintech or healthtech) 
• Proficiency in both qualitative (e.g. ethnographic, longitudinal, interviews, usability) and quantitative (e.g. surveys, experimentation, behavioral analytics) research methodologies
• Exceptional communication skills, both written and verbal, with the ability to articulate complex concepts and insights clearly and effectively to stakeholders of all levels, including the C-Suite
• Track record of collaborating very closely with product teams to influence the outcomes of their work
• Low ego; the focus is always on getting to the right answers and insights, and doing what is right for the company and customer. 
• Motivation to be a self-starter, comfort with ambiguous problems, and ability to ruthlessly prioritize
• Experience in early-stage and fast-paced consumer tech companies
• Knowledge of and excitement to fold new technologies in your toolkit
• Passion for improving every day people’s financial well being
• A portfolio of work detailing your contributions to product strategy & shipped outcomes

The compensation range for this role will be commensurate with the candidate's experience and Flex's internal leveling guidelines and benchmarks.

For working locations in NY/NJ/CA, the base salary pay range will be $207,000 - $230,000