Staff User Researcher

We're looking for a Staff Researcher to lead strategic research within the Consumer Org. 

This role will take on complicated and fascinating spaces, leading the way to finding opportunities and crafting research that drives company-wide direction. 

In this role, you will put your stellar craft to use, understanding how to create clear and engaging research narratives that will keep users at the center of our business.

Most importantly, you will be working with a thoughtful team who values the perspectives of our customers and work together to ensure Affirm is centered around their goals. 

What You'll Do

• Identify research opportunities proactively. 
• Design foundational studies that address both user behavior and attitudes.
• Generate insights that both fuel ideation and evaluate designs.
• Conduct research using a wide variety of quantitative methods, and interpret analysis through the lens of UX, HCI, and social science.
• Partner with product managers, engineers, analysts, and other technical roles to create and share research.
• Work cross-functionally with design, product management, content strategy, engineering and marketing.
• Adapt and lead research practices to meet team needs under the tight time frames of a rapidly growing company.
• Synthesize and communicate research findings to inform business decisions and build even greater empathy for our customers.
• Mentoring fellow researchers and product partners. 

What We Look For

• 5+ years experience in applied product research.
• Experience working with large scale data in multi-method studies
• Experience with applied statistics
• Experience with survey design and response effects
• Ability to ask, as well as answer, meaningful and impactful questions.
• Demonstrated ability to plan and conduct research in close collaboration with people in a variety of roles, including design, engineering, and product management.
• MS/PhD, human behavior related field (HCI, Psychology, Social Science, Information Science, etc.)
• Experience coding, PHP, SQL and Python.
• Understanding of qualitative and user-centered design methods.
• Ability to clearly, concisely, and persuasively communicate your findings, verbally and in writing.
• Familiarity with data visualization tools