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🌏 About Heard
Heard's (https://joinheard.com/) mission is to help therapists with their businesses.
By helping them take care of all their business needs — accounting, taxes, bookkeeping & more, we create a world where therapists can focus on the thing they know best: helping their clients.
Unlike most small businesses, mental health providers lack the tools and systems needed to understand the ins and outs of their business. They're forced to work with a disparate array of expensive services or contractors to manage their finances, their taxes, their payroll, their savings and more. Not only is this outside their area of expertise — every hour spent wrangling finances or filling out forms is one less hour spent providing care.
Heard offers therapists bookkeeping, accounting, taxes, and payroll all in one easy-to-use platform.
Heard is growing incredibly fast. We launched in Jan 2021, and most recently raised our Series A in Feb of 2022. We have a clear, well-funded pathway to becoming an industry leading software services provider for independent mental health practitioners.
Our Core Values
- 💁 Focus on the customer
- 😊 Psychological safety always
- 🛣️ Go the extra mile, together
- 🤔 Be relentlessly curious
- 👼 100% ownership
- Principle 1: Advocate for Customers: Center the customer’s experience above convenient internal processes
- Principle 2: Give guidance: Ensure the customer gains value without having to be an expert
- Principle 3: Be Specific: Make the customer experience specific for Private Practice Therapists
- Principle 4: Explore & Validate: Always explore and validate our customer’s points of view
Design Principles
These principles guide the Heard Design team in creating all customer experiences.
🌟 About You
- You have the ability to craft a clear design narrative that meets the needs of customers, stakeholders, and partners
- You breakdown complicated processes, identify the core problems, and transform them into beautifully crafted user experiences
- You have 8+ years of relevant experience as a Product Designer
- You actively collaborate with other teams to gather feedback and iterate on designs
- You have strong visual design skills and the ability to follow and contribute to an established design system
- You are confident in your design hypotheses and validate your work with customers
- You have experience building customer facing products from 0 to 1
- You enjoy raising the bar of design excellence for yourself and your peers
- You have worked at a health tech or fintech startup
- You love working with a small (yet mighty) team!
👋 About the Role
- You will seamlessly transition from high-level nebulous ideation to interaction design to pixel-perfect design execution
- You like to use both qualitative and quantitative data to rapidly experiment your designs with customers
- You will co-lead product thinking with the Product Manager and relevant business stakeholders
- You will continuously explore and validate design hypotheses with customers
- You will challenge the status quo by advocating for customer-centric experiences
- You will have an impact on the company's direction and help us scale to thousands and tens of thousands of therapists
- You will be an active mentor for other designers
- You will provide actionable feedback during design critiques
- You'll grow with the company — whether as a design leader, or an individual contributor, we'll invest in you.
- We're 100% serious about making Heard the best place you'll ever work at
Bonus
- You have strong visual design skills
Questions & answers for this job
- What is the type of contract for this job?The contract for this job is a Full-time contract
- Is telecommuting possible for this job?Yes, telecommuting is possible for this job
About Heard
Heard combines smart software with real humans to handle accounting, payroll and taxes. We act as a trusted financial advisor for your private practice.
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