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Heard

Staff Product Designer

Full-timeStaff Product Designer$152,100-$200,000*
Remote
This job offer is closed.
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🌏 About Heard
Heard's (https://joinheard.com/mission is to help therapists with their businesses.

By helping them take care of all their business needs  — accounting, taxes, bookkeeping & more, we create a world where therapists can focus on the thing they know best: helping their clients.

Unlike most small businesses, mental health providers lack the tools and systems needed to understand the ins and outs of their business. They're forced to work with a disparate array of expensive services or contractors to manage their finances, their taxes, their payroll, their savings and more. Not only is this outside their area of expertise — every hour spent wrangling finances or filling out forms is one less hour spent providing care.

Heard offers therapists bookkeeping, accounting, taxes, and payroll all in one easy-to-use platform.

Heard is growing incredibly fast. We launched in Jan 2021, and most recently raised our Series A in Feb of 2022. We have a clear, well-funded pathway to becoming an industry leading software services provider for independent mental health practitioners. 

Our Core Values

  • 💁 Focus on the customer
  • 😊  Psychological safety always
  • 🛣️  Go the extra mile, together
  • 🤔  Be relentlessly curious
  • 👼 100% ownership

  • Design Principles
    These principles guide the Heard Design team in creating all customer experiences.
  • Principle 1: Advocate for Customers: Center the customer’s experience above convenient internal processes
  • Principle 2: Give guidance: Ensure the customer gains value without having to be an expert
  • Principle 3: Be Specific: Make the customer experience specific for Private Practice Therapists
  • Principle 4: Explore & Validate: Always explore and validate our customer’s points of view

🌟 About You

  • You have the ability to craft a clear design narrative that meets the needs of customers, stakeholders, and partners
  • You breakdown complicated processes, identify the core problems, and transform them into beautifully crafted user experiences
  • You have 8+ years of relevant experience as a Product Designer
  • You actively collaborate with other teams to gather feedback and iterate on designs
  • You have strong visual design skills and the ability to follow and contribute to an established design system
  • You are confident in your design hypotheses and validate your work with customers
  • You have experience building customer facing products from 0 to 1
  • You enjoy raising the bar of design excellence for yourself and your peers
  • You have worked at a health tech or fintech startup
  • You love working with a small (yet mighty) team!

👋 About the Role

  • You will seamlessly transition from high-level nebulous ideation to interaction design to pixel-perfect design execution
  • You like to use both qualitative and quantitative data to rapidly experiment your designs with customers
  • You will co-lead product thinking with the Product Manager and relevant business stakeholders
  • You will continuously explore and validate design hypotheses with customers
  • You will challenge the status quo by advocating for customer-centric experiences
  • You will have an impact on the company's direction and help us scale to thousands and tens of thousands of therapists
  • You will be an active mentor for other designers
  • You will provide actionable feedback during design critiques
  • You'll grow with the company — whether as a design leader, or an individual contributor, we'll invest in you.
  • We're 100% serious about making Heard the best place you'll ever work at

Bonus

  • You have strong visual design skills
Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • What's the salary range for the Staff Product Designer position?
    The suggested salary for this position is $152,100-$200,000*
  • Is telecommuting possible for this position?
    Yes, telecommuting is possible for this position
About Heard
Heard combines smart software with real humans to handle accounting, payroll and taxes. We act as a trusted financial advisor for your private practice.
Website
Industry
Accounting, Finance
Founded
2019
Size
11-50 employees

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