Staff Product Designer

Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused e-commerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music community can connect over the perfect piece of music gear.

We love working at Reverb because we’re making the world more musical—through our marketplace and through Reverb Gives, which provides musical instruments to youth music education programs.We were named a “Best Place to Work” by Built in Chicago and a “Top Workplace'' by the Chicago Tribune.

The Staff Product Designer’s primary responsibility is crafting spectacular user experiences that excite users, address real problems, and motivate them to continue engaging and buying with Reverb! Do you want to be a critical member of a product team, bringing clarity to product and UX strategies, while also rolling up your sleeves and accelerating discovery, definition and ideation? In addition to everyday designing, the Staff Product Designer plays a vital role in mentoring and supporting other product designers.

This is a full-time position reporting to the Senior Director of Design and UX Research. We are open to remote hires within multiple states as well as candidates local to Chicago, IL. For candidates who will work remotely visit this link for a list of approved locations.  

Please submit your portfolio when applying.

Responsibilities

• Designing and articulating product vision for your area of work with a strong contextual understanding of the business, technology and UX perspectives, and aligning partners across departments around that vision
• Leading research and distilling insights on your own from data and research to drive the strategy for your team
• Using an understanding of our customers, design systems, and brand identity to provide relevant feedback to other designers and product teams
• Developing and facilitating design workshops to align cross-functional partners and designers with new product innovations
• Crafting interfaces that serve as the gold standard for how to apply our design systems and principles, and working very closely with Product Managers and Engineers to ensure high-quality implementation and user experiences
• Envisioning solutions that consistently innovate, exceed customer expectations, and business objectives
• Amplifying design team performance by influencing design practices and providing critical feedback, mentorship and support to members of the design team
• Representing Reverb’s design culture at design and product events

• 7+ years of experience in user experience, visual design, and prototyping for consumer web/mobile products
• An outstanding portfolio, showcasing a foundation in interaction and visual design, which illustrates your full process, from insights through definition, ideation, delivery, and the role of data in iteration
• Deep understanding of design methods and the ability to effectively apply those methods for digital products
• High level of skill and experience using tools for interface design and prototyping, such as Figma; experience with motion graphics is a plus
• Highly developed presentation and storytelling skills
• Experience leading high-impact design workshops across departments to identify long-term strategic areas of design opportunity
• Experience partnering with product leaders to develop the strategy and rationale for features
• Accustomed to working in a collaborative cross-disciplinary environment, where experimentation and testing are valued
• Experience with frontend implementation (i.e. HTML, SCSS, React, etc.) is a big plus

Reverb offers compensation packages that include base, bonus, and equity in the form of Etsy restricted stock units. Some of our key benefits include:

• 100% paid premiums for medical, dental, and vision coverage for the employee, spouse or domestic partner, and all eligible dependents. Medical coverage includes gender-affirming care coverage (you read it right: no premiums!)
• Life, AD&D, and supplemental long-and short-term disability insurance
• A matching 401(k)
• A generous PTO policy that includes vacation, sick/mental health days plus 11 paid holidays and two floating holidays
• 18 weeks of gender-neutral parental leave for the birth or adoption of a child
• Up to $25,000 reimbursement of adoption and/or surrogacy related expenses
• Paid sabbatical program
• $1,000 annual work/life stipend
• Access to free supplemental online mental health services and care
• Ways to give back to your community through a charitable contribution match and volunteer time off

At Reverb, we believe that a diverse, equitable and inclusive workplace makes us a more relevant and resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Reverb is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

We know that the impostor syndrome and confidence gap are real. Please do not hesitate to apply!

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