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Staff, Product Designer - Access and Identity Management

Full-timeStaff Product Designer$152,100-$185,900*
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See yourself at Twilio

Join the team as our next Staff Product Designer for the Identity and Access Management team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to improve the Identity and access management (IAM) experience for our diverse set of customers, ranging in size from small to enterprise companies operating in multiple geographical locations around the world.

In this role, you will collaborate with multidisciplinary teams across the company to discover, define, and design experiences that enable our customers to have great IAM experiences to try and build with the entire suite of our Twilio products.

The ideal candidate will be an advocate for our customer-informed process, a champion and active contributor to our inclusive-by-default Design System, a partner to our UX team members in upholding our principles and standards, and a UX leader who takes a comprehensive, human-centered approach to design.


In this role, you’ll:

  • Advance the user experience for console experiences including the Twilio Console experience and internal systems. Follow through on commitments, speak up when you see a problem, and offer to help when a team goal is at risk.
  • Engage with our internal and external customers to understand their needs, and design products and workflows to unlock their potential.
  • Define, design, review, test and specify interfaces, components, systems, frameworks and tools for developer and customer experiences. Articulate the customer problem and success metrics, and gain alignment with other cross-functional partners  on your approach to testing, learning, and iterating on a solution.
  • Navigate ambiguity through a scientific approach - stating hypotheses, testing, learning and adapting.
  • Collaborate with other Product Designers in elevating our standards. Participate in design critiques to ensure consistency across Twilio products. Advocate for more efficient processes and higher standards across the UX organization. 
  • Have strong opinions, weakly held. Remain open, transparent, and inclusive while sharing work at various stages of the process, proactively inviting diverse (and potentially contrary) inputs in your design process, and remaining humble while asking for and providing useful and constructive feedback to peers of all levels.
  • Partner with Tech Leads and Product Managers to align on scope. Break down complex problems into manageable parts, and articulate the impact of each part.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • Proven user-centered design workflow that comprises: design, prototyping, presentation, sharing and soliciting feedback, influencing key decision-makers, and collaborative handoffs with developers.
  • Ability to ship high-quality user interfaces and flows in a systematic, diligent way. Ensures the coded implementations are consistent with designs.
  • Can share a portfolio with clean, usable, straightforward, and lovable designs that demonstrates technical product thinking, an understanding of user-centered design methodologies, and a solid understanding of visual design, typography, color, and hierarchy.
  • Demonstrated advocacy for design and research methodologies, and has experience running quantitative and qualitative research, such as usability testing, analysis, and interviews.
  • Passion for feedback and the ability to provide useful and constructive feedback to peers of all levels, as well as invite and receive it.
  • Experience designing and evolving web-based services and/or application software in a fast-paced environment.
  • Experience collaborating frequently with Design, Engineering, Brand, Marketing, and Product to ensure a cohesive design language across the entire customer experience.
  • Ability to create clear, concise documentation to align expectations, goals, and guidelines among cross-functional teams.


  • 6+ years of industry experience and a related degree or equivalent experience in software interface design and/or development.
  • Bachelor’s or Master’s in the field of Human Computer Interaction is a nice to have.
  • Past experience working in the domain Enterprise SaaS products is a big plus.


This role will be based in Madrid or remotely in Spain.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • What's the salary range for the Staff, Product Designer - Access and Identity Management position?
    The suggested salary for this position is $152,100-$185,900*
  • Is telecommuting possible for this position?
    Yes, telecommuting is possible for this position
About Twilio
Twilio is an American company based in San Francisco, California, which provides programmable communication tools for making and receiving phone calls, sending and receiving text messages, and performing other communication functions using its web serv...
Enterprise Software, Messaging
5K-10K employees

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