Staff Marketing UX Designer (Remote, Americas)

Shopify is the leading omni-channel commerce platform. Merchants use Shopify to design, set up, and manage their stores across multiple sales channels, including mobile, web, social media, marketplaces, brick-and-mortar locations, and pop-up shops. The platform also provides merchants with a powerful back-office and a single view of their business, from payments to shipping. The Shopify platform was engineered for reliability and scale, making enterprise-level technology available to businesses of all sizes. Headquartered in Ottawa, Canada, Shopify currently powers over 2,000,000 businesses in approximately 175 countries.

Shopify’s Core Product Marketing team is seeking a Staff Marketing UX Designer to join our cross-discipline Marketing UX team of designers, developers, producers, motion and content designers.

Core Product Marketing is focused on crafting and communicating cross-product stories that elevate the breadth and depth of the complete Shopify platform. We are responsible for awareness, and adoption of Shopify's core software products.

We’re looking for a user-focused marketing designer who is excited to evolve and define how we represent Shopify’s core product and features to merchants, developers, and partners..

You live at the intersection of marketing and user experience and understand how to take users on a complete journey from discovery to adoption and success.

The right candidate is a strategic designer and leader, who is also comfortable getting into the weeds and working directly with their team to build effective marketing experiences (mainly digital and web) for future and current Shopify partners and merchants.

NOTE: Only applicants who submit a portfolio of design work alongside application will be considered.

Craft

• Solve complex problems with simple design solutions and translate them into effective and cohesive suites of assets that can be leveraged across multiple mediums and channels.

• Evolve the user experience, optimizing the effectiveness, and improving the customer journey of our digital marketing properties, campaigns and activations.

• Apply strategic thinking to visualize ideas and concepts and communicate them effectively and compellingly.

• Passionate, positive, creative self-starter, who can produce quality creative packages end-to-end in a collaborative team environment, with minimal direct oversight.

• Continuously look for new ways to evolve our craft and process.

Leadership

• You’ll be an active mentor for designers, helping lead critiques and design reviews.

• Using facilitative leadership skills to manage and drive to the best outcome for stakeholders, partners, and customers.

• Running design thinking workshops and helping to guide, improve, and implement design and feedback processes.

• Can navigate ambiguity in order to move a project, our team vision and company mission forward.

• Lead design projects of significant scope, complexity and responsibility in creative vision, strategy and execution.

Collaboration

• Working with cross-functional teams (developers, product, marketers, researchers, production, content designers, fellow designers) to drive design vision and strategy that meets the needs of our users.

• Work closely with our marketing and product counterparts to shape marketing initiatives, grow the number of customers using Shopify, and the reach of Shopify the brand.

• Building positive, collaborative relationships with product management, development, marketing, and the broader UX team, as well as continuously "raising the bar" as an effective leader of positive change.

Craft

• A keen eye for good design and attention to detail.

• The desire to drive creative through an end-to-end UX process, including research, ideation, iteration, and validation.

• Exceptional UX fundamentals, principles, heuristics, and best practices including, research, prototyping, and validation.

• Excellent communication and storytelling skills; you have the ability to help your team and stakeholders understand the “why” behind your design rationale.

Leadership

• You’ve led a multidisciplinary team including design, research, development, production and content.

• You understand that leadership is a craft, and know how to mentor team members to help them grow.

• Deep experience with driving and applying user-centered design processes while working with cross-functional teams including development, product management, marketing, and research.

Collaboration

• Working closely with the PMM and Product on your projects to balance technical, business, and user requirements.

• An understanding that great experiences come from collaborative decision-making with marketers, developers, researchers, content, production and other disciplines.

Process

• Adjust quickly to shifting approaches, situations, and priorities.

• Passion for unpacking and solving complex problems.

• Expert knowledge of the end to end iterative design process, including how to develop and use personas, journey mapping, content design art direction, wireframing and prototyping, user testing, and high fidelity visuals.

• A scrappy, resourceful approach to projects - you’re proactive and great at self assigning tasks.

• Empathy for the user and about building for everyone - this includes, but is not limited to, accessibility, internationalization and localization, browser and device support.

Tools

• Proficiency with design and prototyping tools (Figma, Photoshop, etc), as well as knowledge of working with various mediums such as web, social, email, blogs etc.

• Knowledge and familiarity with a data informed approach to design. You’ve used tools and resources needed to measure success of design decisions (A/B testing tools, Google Analytics, etc.).

Work we’ve done

Web

• shopify.com/editions

• hydrogen.shopify.dev

• shopify.com/flow

• Unite.shopify.com

• shopify.com/inbox

• shopify.com/marketing-automation

• changelog.shopify.com

Video

• BFCM Live map behind the scenes

• Better Booch Product Hype

• Better Booch Interview (case study)

Case studies

• Hydrogen - All Birds

• Hydrogen - Kamp Grizzly

Blogs

• Site speed

#LI-LS2 #LI-Remote

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.