Sr. UX Researcher

Sr. UX Researcher - North America (Remote) 

Hi there!

We're looking for a Senior UX Researcher to join the Insights and Design team at Zapier. Zapier’s on a mission to make everyone more productive at work. Zapier has helped millions of people build businesses through the power of automation. The Senior UX Researcher will be responsible for designing and running end-to-end research projects. You’ll explore customer behaviors and motivations by conducting primary and secondary research. You’ll collaborate with UX researchers, Data Scientists, and Market Researchers to help teams across the company better understand customers needs. These insights will play a critical role when leaders across the company set strategy and create product roadmaps.

If you’re interested in advancing your career at a fast-growing, profitable, impact-driven company, then read on…

Our Commitment to Applicants

Culture and Values at Zapier

Zapier Guide to Remote Work

Zapier Code of Conduct

Diversity and Inclusivity at Zapier

About You

• You’re a systems-thinker. You have about 3- 5 years of experience designing, running, and delivering your research, you consider how various roles, teams, and processes relate to each other.

• You excel at a variety of research methods. You’re adept at a range of methods including qualitative interviews, surveys, diary studies, and usability testing.

• You’re a skilled storyteller. You know how to craft a simple and compelling narrative to help people understand your insights. You create supporting artefacts to help teams better understand the stories that you craft.

• You can work in an ambiguous space. The research questions and problems you’ll investigate will often be nebulous. You’re comfortable working on projects where the initial path isn’t always clear and where stakeholders can also be unsure of the best approach to take.

• You love collaboration and feedback. You understand that success in this role won’t happen in a vacuum or in secret. You believe in sharing work early, openly, and often. You enjoy teaming up with researchers, decision scientists, and more to help multiply the value of research insights.

• You are resourceful. When you face obstacles, you know when to get help, and you work diligently to make progress on your projects. 

Things You’ll Do

• Design and conduct research studies (e.g., qualitative interviews, diary studies, field studies, surveys) to uncover critical customer insights.

• Socialize research insights and recommendations to teams across the company.

• Leverage prior and new research to enrich our understanding of key customer needs.

• Build relationships with market research, data insights, product management and more to identify opportunities for high-impact research.

• Mentor and coach UXR and cross-functional teammates to build their research skills.

• Work with partners in data insights and market research to advance and mature the insights practice at Zapier.

• As a part of our All Hands Support initiative, help customers have the best possible experience with Zapier.

The Whole Package

Location: {LOCATION}

Our flexible, distributed environment lets us work with the best people from around the world. Zapiens live in 40+ countries, including the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more!

Zapier offers:

• Competitive salary and profit-sharing program

• Equity for All: Stock options (or equivalent) for every Zapien

• Healthcare + dental + vision coverage*

• Retirement plan with 4% company match*

• $2,000 annual learning stipend for use on courses, conferences, and more—your choice

• Two annual all-company retreats

• 14 weeks paid leave for new parents of biological or adopted children

• Customized Zapiversary rewards on your 1, 3, 5, 7 and 10 year work anniversaries

• Leading-edge equipment. We set you up with an Apple laptop and provide an additional budget for you to choose other home office accessories and software you may need.

• Time to renew. We encourage Zapiens to take at least 2 weeks off each year. Most of us take 4-5 weeks, in addition to locally recognized holidays.

• Opportunity to work with Zapier’s amazing partners network

*While we take care of Zapiens around the world the best we can, healthcare and retirement plans are currently available specifically in the UK, Canada, New Zealand, Australia, and United States.

How to Apply

We have a non-standard application process designed to promote inclusion and equity. We first ask a few questions in our application form that would typically be asked at the start of an initial interview. This helps speed up the process and lets us get to know you a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.

Zapier is an equal opportunity employer. We're excited to work with talented and empathetic people, and do not discriminate based on race, color, sex, gender identity or expression, sexual orientation, religion, national origin, physical or mental disability, military or veteran status, genetic information, pregnancy, age, or any other status protected by local law. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.

Zapier is is committed to inclusion. As part of this commitment, Zapier will ensure that people with disabilities are provided reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact [email protected].