What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Sr. Staff Product Designer position?

The suggested salary for this position is $126,000-$201,600

Is telecommuting possible for this position?

Yes, telecommuting is possible for this position

Sr. Staff Product Designer job at Eventbrite

THE TEAM

Eventbrite is a global self-service ticketing and experience technology platform that serves a community of hundreds of thousands of event creators in nearly 180 countries every year. Since its inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. The company was founded by Julia Hartz, Kevin Hartz and Renaud Visage, with a vision to build a self-service platform that would make it possible for anyone to create and sell tickets to live experiences. The Eventbrite platform provides an intuitive, secure, and reliable service that enables creators (aka event planners) to plan and execute their live and online events, whether it’s an annual culinary festival attracting thousands of foodies, a professional webinar, a weekly yoga workshop, or a youth dance class. Creators have been the central focus for Eventbrite, with over 200 million tickets distributed to more than 4 million experiences last year, Eventbrite is where people all over the world discover new things to do or new ways to do more of what they love.

THE CHALLENGE

In March 2020, Eventbrite went from 14 years of compounded growth to negative revenue in just 14 days. As Julia Hartz puts it, “ it was a crucible moment for us, to say the least.” EB saw this as an opportunity to examine its past and re-think core, long-term choices about who we serve, what makes us unique, and how Eventbrite can win in the marketplace. A focused three year strategy was developed as follows: 2021 build creator confidence by providing an intuitive self-service toolset for creators to manage their events, 2022 build a suite of marketing tools that leverage Eventbrite’s scale and data to empower creators to more effectively run their marketing and promotion, and in 2023, winning consumer choice as a destination to seek out live experiences, and in turn fuel creator growth through captive demand. As we embark on the next 3 years, we aspire to become the indispensable marketplace for live experiences, putting consumers at the forefront of our business.

THE ROLE

Mission Our team’s mission is to design and orchestration of the entire service experience, often going beyond digital touchpoints to include physical interactions, customer service, and other channels. The aim is to create a seamless, integrated experience that meets users' needs and expectations throughout their journey with a product or service.

YOU WILL

Strategic Design Leadership:Harness your UX and service design expertise to lead transformational projects, cementing design as a core component of our strategic framework.
Innovation and Opportunity Realization:Apply your knowledge in technology and privacy policies to discover and actualize untapped opportunities, driving forward our competitive advantage.
Design Excellence Documentation:Craft and continually update design guidelines and principles to reflect our unwavering commitment to superior quality in line with modern service design and UX practices.
User Journey Optimization:Consistently map and enhance the customer journey, employing a design-thinking methodology to amplify significant user interactions and resolve friction points for a seamless experience.
Technology-Infused Interaction Design:Design and refine the nuances of user-service interaction across various touchpoints, integrating the latest technological insights to foster user engagement.
Information Architecture & Cross-Team Synchronization:Develop an information architecture that aligns cross-functional teams, ensuring coherence and a shared understanding of project flows and user pathways.
Uniform Multi-Channel User Experience:Ensure that the user experience is consistently stellar across all channels, blending digital and physical realms to establish a unified service environment.
Service Prototyping & Concept Refinement:Create and iterate prototypes to validate and enhance service concepts, aligning them with our strategic vision before full deployment.
Stakeholder Collaboration & Consensus Building:Direct collaborative sessions that galvanize stakeholder agreement and promote an integrated approach to service design.
User-Centric Feedback Mechanisms:Implement effective feedback channels to harness user insights, propelling continuous refinement and maintaining our commitment to service excellence.
Support for Service Implementation:Guide the implementation of new service elements, ensuring smooth transitions and widespread adoption through effective communication and leadership.

THE SKILLSET

Human-Centered Insight: A deep understanding of human behavior and psychology, aimed at crafting design solutions that are intuitive and engaging.
Visual Design Mastery: Exceptional aesthetic sensibility, particularly in mobile app design, covering key funnel areas like acquisition, activation, engagement, and retention.
Data-Driven Strategy: A strategic mindset that prioritizes data-driven decision-making and problem-solving within a design context.
Adaptive Excellence: Comfort and adaptability in rapidly evolving tech and design landscapes, keeping the team at the forefront of innovation.
Clear Communication: Stellar abilities in communication, writing, and presentation, ensuring that ideas are conveyed crisply and clearly.
Agile and Accountable: Ability to thrive in a dynamic, agile work environment while holding the team accountable for maintaining skills required to achieve pixel-perfect design outcomes.
Design Mentorship2-5 years mentoring designers development that uplevels craft and quality for the whole team.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Eventbrite, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $126,000 to $201,600. You may also be eligible to participate in Eventbrite’s incentive program(s) (such as equity, annual incentive bonus and commission plans), subject to the applicable rules and restrictions.

WHAT WE OFFER

We are committed to providing competitive, valuable and meaningful benefits for our Britelings.

We work hard to cultivate a diverse, equitable and inclusive culture where Britelings feel like they belong.

Employees can participate in resource groups and we offer programming throughout the year to support a diverse and inclusive workplace. Read more about our Diversity and Inclusion work for our team, culture, and community.

We offer comprehensive benefits and a wellness package above and beyond standard medical benefits to support our Britelings’ lifestyle.

Eventbrite's global benefit programs are designed to meet you where you are by offering resources and support for your health, well-being, finances, and family. This includes support in a remote/hybrid environment, wellness allowance, Carrot family planning benefit, Origin Financial Planning service, and other offerings to ease the mind and body like Modern Health and BriteBreaks (generally the first Friday of every month off).

ABOUT EVENTBRITE

Eventbrite is a global self-service ticketing, marketing, and experience technology platform that serves a consumers and event creators in nearly 180 countries. Since inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. With over 280 million tickets distributed for over 5 million total events in 2022, Eventbrite is where people all over the world discover new things to do or new ways to do more of what they love. Learn more at www.eventbrite.com.

IS THIS ROLE NOT AN EXACT FIT?

Eventbrite is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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Sr. Staff Product Designer

YOU WILL

THE SKILLSET

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