Sr. Product Marketing Manager, Messaging

See yourself at Twilio

Join the team as Twilio’s next Sr. Product Marketing Manager, Messaging.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to support the continued growth and innovation of Twilio’s Messaging offerings that play a crucial role in Twilio’s Customer Engagement Platform vision.  

Twilio’s Product Marketing team works across product and go-to-market teams with a technical understanding of our offerings, knowledge of our customers’ needs, and perspective on the dynamics of the market. With that expertise, this role will support product and use case messaging and positioning, product launches, thought leadership and campaigns, and more, while wearing our customers’ shoes.  

Responsibilities

In this role, you’ll:

• Develop a deep understanding of the customers and users of messaging to influence how we launch products, go to market, and how we prioritize our roadmap.

• Refine the differentiated messaging and positioning of Twilio’s Messaging platform to drive thought leadership and support revenue growth.

• Influence cross-functionally across Product, Sales, and Marketing to drive alignment on strategy, narrative, and priorities.

• Cultivate storytelling skills to amplify differentiated narratives through campaigns, customer conversations, and events.

• Identify market opportunities through an understanding of industry, customer, and competitive trends.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years experience in product marketing, or technical marketing. 

• You are a strategic thinker--you like to build a deep product knowledge and figure out how to highlight our key product differentiators in an impactful way, influence roadmaps, and develop compelling launch plans.

• You know how to turn data into a story. You know how to turn a story into a presentation. You are able to clearly articulate complex concepts to leave a lasting impression. 

• You know how to enable and educate internal audiences to drive meaningful and actionable content.

• You can get things done. We want to talk about how you manage projects.

• Bachelor’s degree or equivalent experience required.  

Desired:

• You've worked with technology products that target developers with cloud-based services, or API solutions.

• You understand and have experience in the global market around programmable communications or related technologies.

• You have excellent written and verbal communication skills.

• You’ve demonstrated an ability to influence and build effective working relationships with all levels of the organization.

• You have a good understanding of Twilio's value prop and the apps that have already been built. You can build a Twilio app yourself.

Location

This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.Approximately 5% travel is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: 120,160 - $150,200.

• Based in New York, Washington State or California (outside the San Francisco Bay Area): $127,280 - 159,100.

• This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.