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Sr. Product Manager

Employee discount programs
Parental leave
Learning and development budget
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Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
As a Product Manager within Xero you will be working with a talented development team and responsible for executing on our product vision and roadmap by creating and delivering beautiful products and services, to win the hearts and minds of customers around the world.
Success looks like: Understanding of Xero’s mission, product strategy and roadmap. Communicating a clear vision of the aspirations of the problems to be solved and customer value to be provided in the product to the delivery teams; who will rely on you every day for this guidance and leadership as they develop the solutions.

What you’ll do as a Product Manager:

  • Clarify the customer problem that is being solved, removing ambiguity and uncertainty by extracting requirements, negotiating priorities and facilitating sessions.
  • Guide the product, engineering and design teams through estimation to validate customer value, using agreed techniques which are measurable and adaptive.
  • Provide a sense of direction for the product delivery team, as well as product stakeholders and other teams. Provide radical transparency with product managers to help define the product roadmap and agree the key goals, measures, outcomes  and estimate timeframes. 
  • Regularly call out impediments, making difficult decisions with the team and only escalating what needs to be escalated with the product manager, be aligned on what’s needed and what you’re working towards.
  • Work autonomously with cross functional teams to manage dependencies to get mutually beneficial outcomes and ensure technical debt doesn’t accumulate.
  • Identify, prioritize and manage dependencies with other product teams and stakeholders and bring product domain knowledge into the team.
  • Map user stories and break them down into backlog items, prioritize backlog items within and across sprints and then create sprints based on prioritized backlog items.
  • Produce estimates with the tech team for when product releases will be available, and making sure internal teams are up to date and supported with your releases.
  • Measure and regularly report on ‘getting it done’ sprints cycles by tracking performance and eliminating waste, to deliver real customer and business value.
  • Communicate and collaborate tactical activities such as coordinating meetings, organizing demos, conducting usage analysis, and stimulating a continuous customer feedback loop.
  • Represent Xero’s product and be able to present at internal and external events or community forums.

What you will bring with you (Critical competencies)

  • Passion for creating beautiful products that solve real customer problems 
  • Open and effective communication style
  • Foster a  learning mindset 
  • Active listening techniques
  • Organized and proactiveInformed about your products domain

What you will bring with you (Experience

  • At least 5-10 years experience in software for the internet (SaaS) in a comparable product role
  • Hands on experience with agile processes and principles, with a focus on continuous improvement
  • Measuring product performance and working with product analytics 
  • Experience with cloud accounting software desired but not a must
Why Xero?
At Xero, we are empowered to bring our ‘whole self’ to work. Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate. We care about learning together and celebrate our teams’ continuous improvement and career development. 
We offer a great remuneration package, including compelling benefits and perks, like Xero shares and great parental leave. We also support flexible working arrangements that allow you to balance your work, your life and your passions. Our Canadian Xero family includes Hubdoc, an automated data capture platform and we have offices in Toronto, Calgary, and Vancouver. From the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.
Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • Is telecommuting possible for this position?
    We're not sure if telecommuting possible for this position
About Xero
Xero is a New Zealand–domiciled public technology company, listed on the Australian Securities Exchange.
Accounting, Billing
1K-5K employees

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