Sr. Product Manager, Onboarding & Safety

About Us

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.

We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X,  and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.

About the Role

We're seeking a Senior Product Manager to lead our onboarding and safety initiatives, making account management a strategic tool for platform growth while maintaining user safety and trust. You'll work at the intersection of user experience, regulatory compliance, and community health to protect our most vulnerable users while enabling seamless platform access for millions of creators and viewers worldwide.

This role sits within our Health organization and requires deep expertise in trust & safety product development, including age assurance, parental controls, and complex compliance requirements. You'll balance user friction with necessary protections, ensuring Twitch remains a safe space for all communities.

You can be based out of one of the Twitch offices including San Francisco, Seattle, Los Angeles, Irvine, or New York City.

You Will:

• Own and develop account-related features that drive both growth and user safety across all user segments
• Design and implement complex user flows for age assurance, parental controls, and passwordless authentication experiences
• Ensure compliance with global safety and health regulations including COPPA, GDPR-Age, UK Age Appropriate Design Code, and emerging legislation
• Lead strategy for age verification and minor protection features, setting the standard for how Twitch protects young users
• Balance user friction with necessary data collection to optimize for both safety outcomes and platform growth
• Drive platform health through strategic account management decisions that impact millions of users
• Partner closely with community product, design, engineering, legal, policy, trust & safety, and data teams to deliver comprehensive solutions
• Translate complex regulatory requirements into actionable product requirements and elegant user experiences

You Have:

• 8+ years of product management experience, with at least 4 years focusing on trust & safety, community health, or user protection products at consumer platforms (we count time as engineer as PM time)
• Proven track record developing authentication systems, content moderation tools, user protection features, and/or community health products at scale
• Deep understanding of online safety regulations and compliance requirements across multiple jurisdictions
• Demonstrated ability to balance competing priorities: platform growth, user trust, safety needs, and regulatory compliance
• Experience managing complex multi-stakeholder initiatives involving policy, legal, trust & safety experts, and community health teams
• Strong understanding of nuanced user behavior, community standards, and varying safety needs across different user segments and age groups
• Excellent communication skills and ability to influence senior leadership on safety-critical decisions

Bonus Points

• MS/MA or MBA in a technology or business related field
• Background in authentication systems or identity verification
• Hands-on experience from major consumer platforms tackling age assurance or minor protection at scale
• Experience implementing COPPA, GDPR-Age, or other child safety compliance frameworks
• Proficiency in SQL and data-driven decision making
• Previous work in gaming, social media, or live streaming platforms
• Experience with customer experience (CX) and creator tools (CT) teams

Perks

• Medical, Dental, Vision & Disability Insurance
• 401(k)
• Maternity & Parental Leave
• Flexible PTO
• Amazon Employee Discount
  
  

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Job ID: TW9021