Sr Manager, Product Operations

Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time.  

Job overview

Omada Health has evolved from being synonymous with Diabetes Prevention to offering a symbiotic suite of programs and support for members, including Diabetes Prevention, MSK, Behavioral Health, Diabetes and Hypertension. These programs are all based on our foundation of sustainable behavior change using technology and a human care team together. You will be responsible for working with cross-functional leaders across the company to ensure that the products and programs we build have maximum market impact. 

Your role will be a combination of product program management and more classic product operations. You will report to the Sr. Director of Product Operations and support the entire Product function (Product Management, UX/Design, User Research).

In the first category, you will own and drive large, cross-functional projects that are primarily product-related. An example might be a new member language or a new condition area or a new element of program care. You will define the goals, stand up the cross-functional team, monitor progress, troubleshoot and escalate as needed, and report out on progress. You will lead the team, have authority to make or recommend changes to the approach, and be accountable for the results. You will work with product, engineering, clinical, care delivery operations and commercial teams to deliver against the goals of the project. In this role you will fill an essential function and have your hands on some of the most exciting and potentially impactful projects at Omada. 

In the second category, you will build and/or run many of the essential operational processes for the Product org to grow and scale successfully. These will include things like publishing and evangelizing Product org goals and our program development roadmap, finding ways to communicate exciting developments to our commercial team before, during and after they ship, building out our voice of the customer and partner (to complement the voice of the member), driving the habit and accountability of being metric-driven etc. Your job, in collaboration with the Sr Director of Product Operations, is to identify and work through dependencies and processes across the organization so that when products launch, they generate business impact.

This is an individual contributor role which requires an understanding of market dynamics, company and product strategy, and people and operations to help ensure that the many moving parts work together as a cohesive whole to drive results. This is a role that requires strong execution muscle and influence across the organization. It could be a building block towards a career in product management, product line ownership or general management.

Your impact:

• Own and drive large, product-oriented cross-functional projects to clear goals and results
• Guide cross-functional teams through making difficult trade-offs based on company priorities and impact
• Help bring the voice of the customer to the Product team to support designing for buyers and members
• Publish the rolling program roadmap in partnership with product management, design, clinical, coaching and engineering teams
• Work with multiple product teams to build appropriate lightweight and consistent processes e.g., product reviews, shipped announcements
• Build out our scale processes e.g., onboarding, ongoing training, newsletters, all hands
• Build out our metrics discipline in concert with product managers and our data analytics team, e.g., dashboards, definitions
• Drive accountability and business impact, e.g., through roadmap reviews, metrics monitoring
• Support Sr. Director of Product Operations and Product org to drive speed and effectiveness in Product & Design as we scale

Requirements:

• 5+ years of a combination of market and/or product strategy, product management, general management, consulting, product or business operations experience
• Strong experience in and/or enthusiasm for healthcare, technology combined with human care, startup/growth company work
• Experience running multiple large projects and balancing priorities 
• Expertise in using both qualitative insights and quantitative findings for market analysis
• Experience guiding teams to define goals, generate hypotheses, define metrics, execute, review and pivot based on experimentation/early signals, deliver against goals
• Deep experience helping define and report against quantitative goals/OKRs/metrics
• Excellent organizational and analytical skills with strong technical understanding
• Thrives on attention to detail and process efficiency
• Able to understand the big picture and orient towards it while driving execution
• Strong people/relationship skills, experience understanding team dynamics and concerns, high EQ
• Excellent written and oral communication skills
• BA/BS in Computer Science or a related technical field or equivalent practical experience a plus. MBA or related graduate degree a plus.

Benefits:

• Competitive salary with generous annual cash bonus
• Stock options
• Remote first work from home culture
• Flexible vacation to help you rest, recharge, and connect with loved ones
• Generous parental leave
• Health, dental, and vision insurance (and above market employer contributions)
• 401k retirement savings plan
• Work from Home stipend
• Monthly mental wellness days
• Two giftable Omada enrollments per calendar year
• ...and more!

It takes a village to change health care. As we build together toward our mission, we strive to embody the following values in our day-to-day work. We hope these hold meaning for you as well as you consider Omada!

• Start with Trust. We listen closely and we operate with kindness. We provide respectful and candid feedback to each other.
• Seek Context. We ask to understand and we build connections. We do our research up front to move faster down the road.
• Act Boldly. We innovate daily to solve problems, improve processes, and find new opportunities for our members and customers.
• Deliver Results. We reward impact above output. We set a high bar, we’re not afraid to fail, and we take pride in our work.
• Succeed Together. We prioritize Omada’s progress above team or individual. We have fun as we get stuff done, and we celebrate together. 
• Remember Why We’re Here. We push through the challenges of changing health care because we know the destination is worth it.
  
  

About Omada Health: Omada Health delivers integrated, virtual care across chronic conditions, a top clinical need for employers and health plans. By combining clinical best practices with the science of behavior change, Omada Health improves member health and reduces the cost of care. Working with over 1,700+ customers — including health plans, health systems, and employers ranging in size from small businesses to Fortune 500s across a wide variety of industries — Omada delivers personalized interventions for diabetes, diabetes prevention, hypertension, and musculoskeletal issues. All programs include integrated behavioral health support. Omada Health’s virtual care programs are clinically supported and evidence-based, with results published in multiple peer-reviewed journals. To learn more, visit www.omadahealth.com.

We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. Omada is proud to be an equal opportunity workplace and affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.