Service Designer, Staff

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

The Square Payroll team mission is to build the next generation of payroll solutions that empower sellers and their teams to succeed together. Now more than ever, as the economy reopens and employers want to rehire, they need to search for ways that they can support and provide value for their staff and for their business. We are looking for a passionate designer who is excited to create meaningful change for small- and medium-sized business owners and their employees.

As a Service Designer for Square Payroll you will run design discovery and execution for our tax and payroll operations. You will reduce complexity and create scalability for our internal systems and tools. You will help guide the roadmap to give our business owners peace of mind by helping them stay compliant and giving them control of their cash flow. You will collaborate closely with product managers, engineers, operation specialists, and customer service teams to deliver a remarkable product.

You Will:

• You will create elegant and clear journey maps, service blueprints, and documentation of systems.

• You will create professional, well-thought-out designs using established design system.

• You will improve internal processes to improve our customer experience and create efficiencies for our business.

• You will facilitate workshops, conduct research, and work cross-functionally to create a collective understanding of our tools, systems and services.

• You will establish UX metrics such as task analysis, NPS and survey data

This is a remote-friendly position.

You have:

• Around 5 years of professional design experience

• A portfolio of work on which you were the primary designer, with moderate guidance from design leadership

• Experience in service design (Systems Design, UX/UI Design, Organizational Design)

At Square, our purpose is to empower–within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, expertise, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage

• Retirement Plans

• Employee Stock Purchase Program

• Wellness perks

• Paid parental leave

• Paid time off

• Learning and Development resources

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD54566975, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD54566975 is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.