Service Designer

We’re Osome – an international Fintech start-up making lives of entrepreneurs easier.

We help over 9500 businesses kick admin routine out of their day-to-day, so they can focus on changing the world for the better. We’ve build our own app and web product and are automating accounting, tax, company formation and other tasks.

We are over 500 strong, from 15 countries and have offices in London, Singapore, Hong Kong, Berlin and Kuala Lumpur.

As a start-up, we have founders with a successful track record, top-tier investors who backed dozens of well-known IT companies. In 2021 we raised $16m Series A funding to continue our exponential growth, with ambitious goals and objectives in place for 2022.

At Osome Service Designers aim to create intentional, meaningful experiences and interactions across the customer journey!

Your mission will be to:

• Use service design methods to solve complex customer and business problems to create a shared experience vision between user experience and operations;
• Map the service experience of users and design effective solutions that increase customer satisfaction and cost-effective delivery across our system and tools;
• Identify areas of projects where service design would make a positive impact in line with the company’s strategic choices;
• Communicate with clarity your intent and rationale to influence stakeholders, build knowledge in the team;
• Develop and cultivate strong relationships with stakeholders, manage their expectations and consider multiple perspectives when coming for a solution;
• Own the service design deliverables including service concepts, blueprints, and related artefacts;
• Lead projects, as well as mentor other service designers internally.

Requirements

You'll need to have:

• Proven experience working as a service designer either in-house or in agencies
• Experience in qualitative user research
• A portfolio that highlights your approach to problem-solving coupled with your skills in service design
• Knowledge and experience of a wide range of tools and methods, such as service design blueprints
• Able to confidently facilitate and lead workshops to create a shared understanding of the problem space, users and the end to end journey
• You can work in a past-faced, evolving environment and use a flexible approach to enable rapid delivery
• You know how to make complex and technical information and language simple and accessible for non-technical audiences
• Be collaborative and can find approach both for designers and operations
• Strong visual and presentation skills

Benefits

What's in it for you:

• Proven experience working as a service designer either in-house or in agencies
• Experience in qualitative user research
• A portfolio that highlights your approach to problem-solving coupled with your skills in service design
• Knowledge and experience of a wide range of tools and methods, such as service design blueprints
• Able to confidently facilitate and lead workshops to create a shared understanding of the problem space, users and the end to end journey
• You can work in a past-faced, evolving environment and use a flexible approach to enable rapid delivery
• You know how to make complex and technical information and language simple and accessible for non-technical audiences
• Be collaborative and can find approach both for designers and operations
• Strong visual and presentation skills