Service Design Director - Freelance

This freelance role is fully remote. Candidates must be based in the United States or Canada.

We are Fantasy.

The creative partner behind the world’s biggest digital products, launching the next generation of intelligent experiences. For over two decades, we’ve partnered with industry leaders like Google, Microsoft, Nike, Spotify, and Ford to shape products and services used by billions daily. 

Your Role.

As a Freelance Service Design Director at Fantasy you’ll think beyond ordinary to ship world-class products for world-leading organizations. You will collaborate with talented teams to create experiences that millions of people not only use — but love.

You'll be the strategic lead on a project with a global brand, defining a brand new paid consumer service from scratch: membership models, tiered experiences, pricing strategy, service blueprinting, end-to-end service ecosystem design. This is a client-facing leadership role working directly with VP/GM-level stakeholders.

You're great at designing how services actually work, the tiers, the touchpoints, the business model underneath, and you're equally comfortable in a boardroom and a working session.

Experience and Skills

• 10+ years in service design, service strategy, or similar consulting roles

• Experience designing paid consumer services, memberships, or subscription models at scale

• Comfortable leading senior client relationships and navigating complex organizations

• Business model thinking alongside service design craft

• Sport, hospitality, events, or travel experience is a big bonus

• Contract, 3-5 months, starting soon

Fantasy EOE

Fantasy is an Equal Opportunity Employer. Since 1999, diversity has been vital to our success and ability to create products and services used and loved by millions of people all over the world. We are committed to continually fostering a diverse, equitable, and inclusive workplace.