Senior UX Writer

Apply now for a career that puts wellbeing first!

GET TO KNOW US

Gympass is a corporate wellness platform that connects you to thousands of fitness & wellness partners, all with one simple monthly membership. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 offices around the world. At Gympass, you not only have the opportunity to build a career in a fast-paced global environment - but you'll make wellbeing universal, so everyone can be happy and healthy. 

THE OPPORTUNITY

We’re hiring a Senior UX Writer to write for Gympass clients in New York, US!!

The UX Writing team plays a pivotal role in crafting the words and messages that guide users, clients and partners through Gympass products and services. From error messages to onboarding flows, our team designs communication solutions to guide and engage, simplifying complex concepts and championing consistency.

YOUR IMPACT

• Be the voice of UX Writing on our client squad within the Product Team, explaining your rationale to developers, product designers, and product managers. Use creative thinking to approach problems in an innovative way, always focusing on collaboration and research
• Turn complex concepts into clear, concise, and compelling copy based on the product voice, considering readability, and information architecture, among other things
• Write interface copy for all Gympass products. Your work can include headlines, body copy, calls to action, navigation labels, error messages, onboarding flows, FAQs, and transactional emails
• Maintain consistency and storytelling throughout the user's journey within the product
• Be interested in accessibility rules and investigate how to apply them in your own copy
• Be an independent thinker and be able to bring in your opinions to constantly improve the voice and tone and our style guide
• Work with people across the Gympass’ organization and departments to promote UX writing as a discipline
• Be confident of your UX knowledge and always be willing to improve. Approach conversations about usability, accessibility, and research. You understand that writing is just a small part of the job
• Be proactive and prioritize your own workload. Feel confident to make decisions and lead initiatives
• Interest in planning and moderating collaborative activities, like writing critiques.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

WHO YOU ARE

You’re enthusiastic and curious about the possibilities of digital writing. You keep up to speed with all the latest technical and storytelling trends and you take every opportunity to put them into action in your day-to-day work.

• An excellent communicator, that doesn’t need a lot of words or jargons to make a point understandable.
• A continuous  learner of new UX trends and research. You can’t stop listening to that Monday morning podcast, and you engage in conversations about these topics like a person who just met their first love.
• Minimum of 3 years experience of UX writing, content strategy, technical writing or any field of writing that focuses on User Experience (not Marketing or Advertising)
• Ability to conduct usability tests with prototypes (rough drafts and sketches, paper prototypes, working prototypes) and live builds is a plus.
• Demonstrate strong analytical and problem-solving skills, and the ability to quickly develop recommendations based on usability tests
• Excellent communication skills is a must. You must  be able to articulate ideas clearly when speaking in English (Spanish is a huge plus)
• Ability to organize and prioritize while working on multiple, simultaneous projects of varied size and complexity
• A UX writing portfolio with multiple case studies - websites, chatbots, apps or games - is a plus.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. 

WHAT WE OFFER YOU 

We want Gympassers to live healthier and happier lives, both in and out of work. That's why we have a comprehensive Total Rewards approach that encompasses benefits, compensation and personal growth opportunities within a high-performance, inclusive, and supportive environment. 

We're a wellness company that is committed to the health and wellbeing of our employees. Our benefits include:

WELLNESS: health, dental, vision, and life insurance 

FLEXIBLE WORK: Choose when and where you work. For most, this will be a hybrid office/remote structure but can vary depending on the needs of the role and employee preferences. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home.

Our offices are in New York, LA, and Houston. You can work from any office or remotely based in New York, New Jersey, Connecticut, Pennsylvania, Massachusetts, North Carolina, Georgia, Florida, Missouri, New Hampshire, Texas, Tennessee, Illinois, Colorado, Utah, Washington, Wisconsin, California or Virginia. 

FLEXIBLE SCHEDULE: We understand that together, Gympassers and their leaders can make the best decisions for their own individual scopes. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs.

GYMPASS: We believe in our mission and encourage our employees and their families to find their passion too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.

PAID TIME OFF: We know how important it is to take time away from work to recharge. Employees receive a minimum of 25 days PTO per year with an additional day for each year of tenure (up to 5) in addition to annual holidays (including an extra holiday on your birthday!)

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. 100% paid parental leave of 12 weeks to all new parents, of both biological and adopted children, regardless of gender and parent's relationship with the co-parent

CAREER GROWTH: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development. 

CULTURE: An exciting and supportive atmosphere with ambitious people from around the world! You’ll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space. Our value-based culture of trust, flexibility, and integrity makes this possible every day. Find more info on our careers page! 

Click here for descriptions of our Gympass US benefits!

And to get a glimpse of Life at Gympass… Follow us on Instagram @gympasscareers and LinkedIn!

Diversity, Equity, and Belonging at Gympass

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Gympass is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Questions on how we treat your personal data? See our Job Applicant Privacy Notice.

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