Senior UX Writer

Senior UX Writer
Engineering & Tech Operations | Remote - US

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Our agreement with employees
DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team
Our Engineering & Tech Operations team builds and operates complex solutions for global business challenges that cross cultures, legal jurisdictions, and impacts millions of people and businesses every day. We hire people with a broad set of skills and people who want to work on creating never-been-done-before solutions at scale while ensuring world-class reliability and security. Our Agreement Cloud is a revolutionary solution that changes the way people live, work, and come to agreement.

This position
As a Senior Information Experience UX copywriter, you act as an integral partner with our design, product management, and engineering teams. You focus on making the product easy to adopt and helping our users learn to use DocuSign to power their businesses. 

You own DocuSign’s direct written communication and standards for users within the product user interface. You help shape the in-product information direction for our products and create engaging informational product experiences for our customers. You thrive while writing original copy, and when collaborating in partnership with Product Design, Product Management, and others. 

You are passionate about engaging customers through voice and tone, learning from data, testing and iteration, to improve the customer experience in the product. You welcome feedback from a wide variety of stakeholders, seek research and data to support ideas, and tap your intuition to make the right decision in the absence of definitive facts. You adeptly balance business needs, technical feasibility needs, and simple, engaging, user-centered writing.

This position is an individual contributor reporting to the Senior Manager, Information Experience and is designated as Flex.

Responsibilities

• Create UI copy for web and mobile applications
• Partner with product designers and information architects to create information flows and terminology within complex workflows from concept, wireframes, prototypes, and into production
• Write new copy for the DocuSign interface across platforms. This includes UI labels, feature naming, and informational and instructional in-app direct user communication (ex. new-user onboarding, service updates, account information)
• Collaborate with product designers to create a cohesive cross-product experience
• Oversee projects that cross different teams and disciplines; ensuring consistency and unblocking solutions
• Work with the user research team to identify opportunities where research can inspire, optimize, or evaluate the UI content; in the absence of research, seeks and uses data as well as having an intuition for what will work well 
• Partner with product management and technical leads to develop plans and strategies for their parts of the product
• Work with product managers to identify OKRs and ensures we have meaningful metrics to express both product area and overall business performance
• Revisit existing product copy in an effort to constantly refine DocuSign user communications  
• Be a steward of DocuSign’s in-product copy. Drive clarity and consistency in tone, terminology. Support a systematic approach for all in-product copy and works to inform and drive in-product content guidelines
• Engage and incorporate feedback from multiple stakeholders across DocuSign, seeking buy-in from senior product and design managers
• Serve as a resident UI copy expert, collaborating and providing coaching for fellow copywriters, designers, PMs and engineers as appropriate
• Archive product copy decisions, establishing and referring back to precedents in order to maintain consistent communication with DocuSign customers
• Facilitate negotiations and agreement on UI copy across levels with cross-functional departments

Basic qualifications 

• BA/BS degree or equivalent work experience 
• 8+ years of experience with UI copywriting, technical writing, or UX/product design

Preferred qualifications 

• 5+ years of relevant experience is with high-tech, including SaaS web application technology products, features or services from ideation to launch to maintenance and updates, including working w/ cross-functional teams in product development and delivery
• 4+ years of experience translating customer, market, competitive and technical insights and requirements into simple, clear, effective, and powerful product copy
• Proven ability to influence senior leadership 

Based on Colorado law, the following details are for Colorado individuals only: Colorado base salary range: $115,800 - $163,575  and eligible for bonus, equity and benefits at https://www.docusign.com/company/benefits.

Vaccination requirement
DocuSign may require all employees to be fully vaccinated against COVID-19 and provide proof of vaccination to visit a DocuSign office, to meet with potential or actual customers or business partners, or for other business-related purposes, in accordance with local law. Please note that DocuSign has contracts with different governments globally which may require compliance with local and federal laws.

About us
DocuSign helps organizations connect and automate how they prepare, sign, act on and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature, the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, over a million customers and more than a billion users in over 180 countries use the DocuSign Agreement Cloud to accelerate the process of doing business and simplify people's lives. And we help save the world’s forests and embrace environmental sustainability.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

Accommodations
DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including if you have any difficulty using our online system. If you need such an accommodation, you may contact us at [email protected].

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