Senior UX Writer

What you’ll do

Doctolib is on a mission to transform access to healthcare and is looking for a Senior UX Writer/Content Designer to work on existing and new products.

It’s hard to find a more diverse skill set than the one you’ll find in our Design team: Product Designers, Brand Designers, User Researchers, Design Operations, and 5 UX Writers. 

Yet, all the team members have something in common: they care about providing the best experience to our users. Your role as part of this team will be to set the vision for content and drive cohesive product narratives across multiple platforms and touch-points. 

Beyond the Design team, you will collaborate with the Strategy and Marketing teams to craft a coherent and simple experience throughout the user journey.

Your mission

New product features

• Collaborate with Product Designers and Product Managers by creating engaging copy to guide our users. Localize and translate new features for the French market.
• Craft and own the core narrative for product launches and align with Product Marketing and Go-to Market.
• Participate in and run your own research and testing in collaboration with User Researchers.

Existing product features

• Improve existing product content based on user feedback with the help of User Research, Sales, Deployment and Customer Support.
• Audit the product and identify areas where we can provide a simpler and more consistent user experience.
• Optimize key flows and improve UX metrics and conversion.

Scaling

• Contribute to our design system, Oxygen, and our product glossary to ensure consistency across our products.
• Provide guidance to Product Designers and Product Managers during office hours.
• Spread best UX Writing and Content Design practices throughout the company.

Who you are

If you don’t meet all the requirements below but believe this opportunity matches your expectations and experience, we still encourage you to apply!

You could be our next teammate if:

• You’re user-focused and a design thinker who loves solving problems in a complex landscape such as healthcare.
• You’re able to take technical concepts, make them easy to understand and have measurable impact.
• You can strategically prioritize multiple projects and thrive in a fast-paced environment.
• You have used some of these or similar tools: Figma, Miro and Phrase.
• You’re fluent in English and French.

Now, it would be fantastic if:

• You have created guidelines for a design system or style guide.
• You have experience working on features that use AI or writing with generative AI.

What we offer

• A stock-option program for each Doctoliber.
• Quarterly bonuses and a competitive package.
• A 6-month dedicated onboarding program - the Doctolib Academy.
• Continuous training programs on all key competencies (English, soft skills, expertise). 
• Transparent internal mobility opportunities you're welcome to apply for.
• 2 days per year to help health charities and create a positive social impact - the Solidarity Days.
• Mental health and wellbeing services in partnership with moka.care.
• The Doctolib Parent Care Program, including extended parental leave, meet-ups and inspiring conferences.
• High-quality office spaces supporting collaboration, health and wellbeing.
• A subsidy from the work council to refund part of the membership to a sports club or a creative class.
• A competitive health insurance paid 100% by the company.
• Subsidy for lunch and various food offers in our offices.
• A flexible workplace policy offering both hybrid and office-based mode.
• Flexibility days allowing to work in EU countries and the UK 10 days per year.
• Relocation support for international mobility and new joiners arriving to France from another country.

The interview process 

1. Interview with our Talent Acquisition team (45 minutes)
2. Portfolio review with Mike Winnington, UX Writing Manager, and another UX Writer (60 minutes)
3. Case study with Mike and other business stakeholders (90 minutes)
4. Final interview with Dom Dressler, Design Director (30 minutes)
5. Reference check and offer

Job details

• Permanent position
• Full Time
• Workplace: Levallois-Perret
• Start date: ASAP
• Remuneration: fix + bonus based on objectives according to your profile
• A stock options plan for every Doctoliber

At Doctolib, we believe in improving access to healthcare for everyone - regardless of where you come from, what you look like. This translates into our recruitment process: Doctolib is an equal opportunity employer. We don't just accept diversity at Doctolib, we respect and celebrate it!

The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability, or place of origin. If you have a disability, let us know if there's any way we can make the interview process smoother for you! 

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