Senior UX Researcher

Senior UX Researcher (Contract)

Duration: 12 weeks

Compensation: R$119 - R$166/HR 

We’re looking for a Senior UX Researcher for a 12-week contract, starting mid- September.

The researcher will work with the product team in Brazil, which happens to be one of our fastest growing markets and one where we still have much to learn. You will be focusing on two pieces of work; the first is to optimize the experience of the product for our customers and non customers by improving its usability, and the second is to uncover unmet needs that exist for our target audiences in Brazil. This is an exciting and unique opportunity to have an impact on the product in Brazil and on Wise’s mission.

What you’ll be doing

• Taking responsibility for planning, execution and delivery of research, applying the appropriate research methods to answer the teams’ highest priority questions
• Working closely with our product manager, product marketing manager and analyst to iterate designs based on research findings
• Widely communicating research findings to various stakeholder audiences
• Documenting the research conducted to a high standard

About you: 

• You have experience leading mixed-method, evaluative research studies and are comfortable independently initiating, running and communicating research 
• You care about ensuring your cross-functional team delivers meaningful solutions to customers
• You’re a fantastic communicator and have top-notch presentation skills, especially when it comes to sharing impactful insights
• You are able to guide the team on how to action your rich insights and work closely with designers to ideate based on findings
• You’re able to work autonomously, as well as collaboratively with your cross-functional partners (product, data, engineering).
• You might have worked in the fin tech space before or have a background in finance
• You’ll be able to visit the Sao Paulo office 1-2 days per week

Subject to a 3-week background check process after agreeing the contract. 

This role will give you the opportunity to:

• Make an Impact - You’ll help to identify and automate manual processes that complicate our customers’ lives, while increasing the efficiency of the whole operations organization, driving us towards Mission Zero! 🚀
• Challenge Yourself - You’ll be working with teams that face big challenges. You get the chance to question the norm and drive to make things happen instead of wondering why things happened. Through that you can learn more about yourself and what you are capable of when given the right tools and mentoring! 💪
• Inspire Teams - You’ll fuel this revolution with your ideas, knowledge, self-starter attitude, and customer insight, which you’ll use to work with product development engineers and other operational teams to help solve our customer’s problems! 💫
• Work Globally - You’ll work closely with internal and external partners and help to figure out ways to make our customers’ lives better. We’re 3500+ Wisers with 90+ nationalities located in offices from Tampa to Tokyo, and much like our product, we operate without borders across teams and locations. We get it done! 🌎

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic. 💙

#LI-Hybrid