What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Senior UX Researcher position?

The suggested salary for this position is $117,000-$210,000

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Senior UX Researcher job at Opendoor

About Opendoor:

Founded in 2014, Opendoor’s mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. We have assembled a dedicated team with diverse backgrounds to support more than 100,000 homes bought and sold with us and the customers who have selected Opendoor as a trusted partner in handling one of their largest financial transactions. But the work is far from over as we continue to grow in new markets. Transforming the real estate industry takes tenacity and dedication. It takes problem solvers and builders. It takes a tight knit community of teammates doing the best work of their lives, pushing one another to transform a complicated process into a simple one. So where do you fit in? Whether you’re passionate about real estate, people, numbers, words, code, or strategy -- we have a place for you. Real estate is broken. Come help us fix it.

About the Team

We’re looking for an experienced mixed-methods researcher to join our Research and Insights team. Your work will lead the way as we reimagine the future of home buying and selling.

Role Responsibilities

Partner closely with Product, Design, Engineering, Data Science, and Ops leaders across our Buyer business to help the team ask the right questions, answer them with rigor, create stories that inspire, and experiences that people love.
Your work will help us see around corners, affecting both strategy and tactics
Conduct generative research that guides the development of new, innovative products to help home buyers with the largest, most complicated transaction of their lives
Identify ways for us to improve our experience across all of our touchpoints, including digital tools, physical homes, and customer service interactions
Collaborate with teammates across the organization to uncover information gaps and articulate research questions
Design and execute research plans to address whatever question is at hand using surveys, concept testing, interviews, ethnography, usability testing, or a new technique that you dream up
Share findings in a way that speaks to the diverse members of our team, from executives in San Francisco to Product Marketing Managers in Salt Lake City and Home Project Managers leading renovations in Nashville.
You will make the team smarter, faster, and more empathic.
Adapt and innovate research practices to meet team needs under the tight timeframes of a rapidly growing company
Thrive in a constantly changing environment, helping create order out of chaos and confidence in times of ambiguity
Evangelize for high-quality research and user-centered thinking throughout the company

Skills Needed

Masters or PhD in Human-Computer Interaction, Sociology, Psychology, Information Science, Computer Science (or similar), or equivalent experience
5+ years of research experience with expertise in a wide range of both qualitative and quantitative methods
Experience with qualitative and quantitative data collection and analysis
Experience managing projects involving cross-functional teams
A track record of discovering, synthesizing, and socializing actionable insights that impact company-wide goals
A strong grasp on how to clearly, concisely, and persuasively communicate research findings
A self-driven attitude and the initiative to identify research needs and creatively solve problems

Bonus points if

A proven researcher with a point of view about how to approach getting to the core of our customers needs and motivations
A strong and structured communicator, both verbally and in writing
Excited to help us continue to build the research team and a customer-focused company culture

For CO Residents Only, and in accordance with C.R.S. Sec. 8-5-101 et seq., the estimated base salary range for this role is $117,000-$210,000 per year. The estimated range is meant to reflect an anticipated salary range for the position in question based upon market data and other factors, all of which are subject to change. Individual pay is based upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and other available benefits, please speak to the recruiter if you decide to apply for the role and are selected for an interview.

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More About Us:

Want to learn more about us and how we are revolutionizing the home buying and selling process? Learn more about us on our website, check out our profile on The Muse to learn more about our culture from our team members, or read our blog posts to hear about the work we are doing.

We Offer the Following Benefits and Perks:

- Full medical, dental, and vision with optional 85% coverage for dependents

- Flexible vacation policy

- Generous parental leave

- Paid time off to volunteer

Please note that these benefits and perks are available only to Full Time team members and do not apply to contract roles.

Opendoor Values Openness:

Our team celebrates our diverse backgrounds. We believe that being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances. For California residents: for more information about the categories of personal information that we collect for recruiting purposes, please see our personnel Privacy Policy.

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Senior UX Researcher

Role Responsibilities

Skills Needed

Bonus points if

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