What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Senior UX Researcher (Hybrid - London based) position?

The suggested salary for this position is $126,000 - $164,000*

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Senior UX Researcher (Hybrid

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.

If you are a researcher who is an excellent communicator as well as a team player and looking for a fast-paced and dynamic work environment, then Capital.com is the place for you!

Capital.com is looking for a Senior UX Researcher that will lead different research projects aimed at improving the trading experience of our users with relevant data and content. The successful candidate will contribute with impactful user insights to increase user retention and engagement in the Capital.com app from registration all the way to account funding.

Key responsibilities

Conduct both generative and evaluative research studies.
Create research plans that adapt to timeline constraints.
Plan and perform qualitative research methods, such as interviews, usability testing, surveys, workshops.
Analyse and translate qualitative and quantitative data into clear insights.
Communicate results and recommendations in clear and compelling ways to inform the design and support the product strategy.
Work with the Head of UX Research to create a user centric culture and embed the user voice in strategic planning and scoping sessions.
Collaborate closely with product managers and product designers to plan research studies and make sure findings are actioned and prioritised.
Work closely with the analytical team to build an understanding of customer behaviour to measure the performance of our products.
Engage stakeholders from different departments (e.. Marketing) in the user research process to help them familiarise and empathise with user insights
Create metrics to measure the success of products and features.
Manage the logistical aspects of research planning (e.g. scheduling research sessions, recruiting participants).
Proactively identify product opportunities to explore with users.
Collaborate to build the UX Research framework to drive efficiency in the research activities.
Work independently under guidance of the Head of UX Research.

Essential skills

Strong experience as a UX researcher.
Extensive experience with different types of research projects: both generative vs evaluative research.
Strong understanding and experience of a range of user research methods, when to use them, and how to apply them correctly. This includes both qualitative and quantitative methods such as usability testing, user interviews, and surveys.
Expert-level experience of planning, scoping, conducting, analysing and communicating research.
Experience of quantitative research methods and product analytics to find digital trends and understanding user behaviour.
Ability to define key metrics and evaluate project success.
Confidence at presenting user research and promoting UX principles and championing the voice of the customer.
Experience working to strict deadlines and on different projects over a period of time.

Desirable skills

Experience working in an agile environment
Experience of using Usertesting.com and/or equivalent technologies
Experience of using SurveyMonkey

What you get in return:

For starters, a competitive salary, medical insurance, and pension fund.

You get to work with a dynamic, fast-growing company that rewards talent, initiative and creativity and offers rapid career progression. Additional paid days-off and the opportunity to work with one of the smartest teams on the market.

We allow our people to work flexibly if they wish to and don’t like to micromanage their working lives. Things like employee well-being and work-life balance are embedded in our company culture.

Be part of the leading digital assets movement and elevate your career with us!

We are looking for all sorts of talent and have a number of vacancies. (Developers, designers, creatives, strategists and crypto enthusiasts).

Send us your resume and maybe there is a place for you in our team.

Job listing or not, we always have a place for the right people!