Senior UX Researcher (French Speaking)

Who We Are

albelli and Photobox Group have merged to create a leading player in the online European photo product and gifting market. Together we now serve a pan-European customer base of over 7 million customers, supported by our 1,150 colleagues across the United Kingdom, The Netherlands, France, Spain, Germany, Norway and Sweden.

We focus on inspiring our customers to make beautiful photo products and bring their memorable moments to life. We’re in the business of ‘one-of-a-kind’ products, so delighting each and every customer is central to everything we do.

We face all the traditional challenges and opportunities of a classic e-commerce provider, however, all of our products are bespoke and printed on demand. We provide customers tooling both to create beautiful products quickly, but also to create unique and complex designs. This brings with it the need for a flexible, yet easy to use, creation capability to enable our users to personalise their purchases to their heart’s content.

We ask that the team spend a minimum of 10% of their month in the office, but team members typically choose to spend 1-2 days a week in person with colleagues. We have offices based across London, Amsterdam and Barcelona and you can apply for this role from any of those locations.

Overarching Research goals at Albelli Photobox Group

Following the recent albelli and Photobox merger, we’re supporting a multi-year, organisation-wide simplification program. Amongst other goals, this program will bring all of our customers onto a single platform. We will improve the UX of our chosen future platforms as we do the work to enable migrations, supporting a wider range of products and customer needs through the migrations.

Research practice at Albelli Photobox Group

It's a great time to join the Research team as we are shaping the UX Research Vision and evolving the way that we support Product Design across 3 visual identities, 15 countries and 3 platforms (app, web and desktop). Researchers work closely with online and offline teams to support a backlog of projects set quarterly. The team currently includes a Head of Research and 2 Senior UX Researchers. We also collaborate closely with the Consumer Market Researcher from the Analytics team.

What you’ll be doing

We’re looking for a talented (French speaking) Senior UX Researcher to help shape practice, process and reputation to improve the way we conduct research across all customer touch points.

In the first few months you’ll focus on:

1. Leading business as usual research in collaboration with Product teams
2. Leading French research that requires translation and interpretation
3. Coaching designers with their ad hoc usability testing - but also rolling out a training framework, to improve self serve
4. Driving creative and efficient ways to collect, analyse (quant and qual) and story-board customer feedback that will inform roadmaps

Other responsibilities include:

• Advocating a ‘new’ research process that widens the definition of UX research, from usability testing to surveys, trends, industry reports and UX/UI principles
• Supporting the team to build a strong research proposition across the company - engaging cross-functionally - to drive change through customer feedback
• Supporting the Head of Research with strategic visionary projects and act not only as a service to requests, but as an influencer in business focus

Required skills and solid experience in:

• Can translate customer-facing research into English and French
• Working agile - speed and quality is at the forefront of what you do
• Understanding the interplay between business requirements, product strategy and user experience
• Leading on UX research that includes creative, unbiased surveys and scripts and engaging recommendations (e.g. personas, journeys)
• Communicating clearly and succinctly - you are confident in facilitating stakeholder conversions (briefings, workshops)
• Moderating individual and focus groups (online and in-person) and running remote, asynchronous testing on a platform
• Analysing qual and quant data - and bringing different data sets together

• Mentoring team members to learn research techniques
• GDPR best practice and market research codes of conduct
• Organising and prioritising your own backlog
  

You’ll be ideal for the role if:

• You are experienced with quant research
• You’re a problem solver and naturally think outside the box
• You’re passionate about learning & are self-motivated when it comes to development

• You are interested in driving change within an organisation, using evidence to build your case
• You have or would like to deliver external talks and papers
• You are skills in or have knowledge of Interaction Design
• Knowledge of German, French, Spanish language is a bonus

Benefits

• 25 days of holiday a year (excluding public holidays) increasing by 1 day each year up to 30 days after 5 years continuous service
• 8 weeks out of the year to work working remotely abroad
• Healthcare, dental and life assurance
• Money Purchase Pension scheme with employer/employee contributions
• Season ticket loans
• Cycle to work scheme
• Credits to spend each year on company products
• Mental health and wellbeing support available 24/7
• Referral bonus when you bring your friends to join the team
• Funded wellbeing - including discounted gyms, yoga and bootcamps in the office

Equal opportunities statement

We are committed to promoting equal opportunities in employment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

If you have a disability or special need that requires reasonable adjustments in order for you to perform at your peak during the interview, please let our HR team know ahead of time so that they can assist. We will consider the matter carefully and try to accommodate your needs within reason. If we consider a particular adjustment would not be reasonable we will explain our reasons and try to find an alternative solution where possible.

Sponsorship

We aren't able to offer sponsorship for this role so please only apply if you have the RTW in the advertised location