Senior UX Researcher

About Forma

Forma is a modern-day benefits platform that gives employees the freedom to choose health and wellness programs that are right for them. Employers have begun to realize that there is no one-size-fits-all design when it comes to employee benefits. We are doing the difficult-but-necessary work to help employers deliver benefits in a personalized way at scale to improve the cost structure and the employee experience.

We’ve helped companies like Stripe, Zoom, Allbirds, Square and Twitch redesign their employee benefits using an employee-centric approach. Forma is a fully-remote and distributed team with employees all over the world. We are growing quickly and have more than tripled the size of the team in the last year. Now is a great time to join Forma!

About the Role

At Forma, we care about our design and user experience! We are looking for a foundational UX Researcher to be customer-obsessed and work cross-functionally to educate everyone involved in the product development process. This person will create research roadmaps, implement foundational research programs, connect the business strategy and customer insights, and create exceptional products that our customers will love.

You Will 

• Develop a strategic research roadmap to identify and influence our product to fulfill the needs of our customers

• Work cross functionally with Product, Design, and other cross-functional stakeholders to drive product strategy

• Evaluate and experiment with new and emerging methods and technologies, and identify if and how to incorporate them into the team’s toolkit

• Coach cross-functional partners as they craft their approach to the challenge at hand. Optimize for helping them deliver credible, actionable insights which drive confident, bold, customer-focused business & design decisions

Preferred Skills

• 4+ years of experience leading user research projects from start to finish; with a plus if your work includes enterprise or consumer marketplace products

• Practical experience with a wide variety of qualitative and quantitative research methods, techniques for synthesis, and testing tools. You should be comfortable with survey design and analysis

• Can conduct complex research at scale and demonstrate the use of a variety of research methods, which may include qualitative interviews, surveys, ideation sessions, usability evaluation, and quantitative benchmarking

• Tell compelling stories and are skilled in explaining your work, process, and decisions to cross-functional stakeholders 

• User-centric and focused on solving their needs and wants

• You put users first and have experience driving impact from insight

Benefits and Perks

• Remote-first working environment

• Medical, dental and vision insurance plans

• Employee wellness program

• Home Productivity program

• Team building program

• 401(k) savings plan

• Flexible PTO policy

• 12 weeks Parental Leave + 4 additional weeks for the Birthing Parent

At Forma, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Duties and responsibility may not all be covered in the description or may change over time at the discretion of Forma. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Forma, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us!