Senior UX Researcher

At Flipdish, we’re turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms.

Everything we do is designed to make running a restaurant satisfyingly simple, in a world that’s anything but...

About this role… 

As our first UX Researcher, you will be a pivotal member of the product design function. Not only will you be joining an exciting organisation at an exciting time, but this role will also give you full autonomy to shape our research strategy and put customer insights at the forefront of everything we do.

Responsibilities

• Champion the User: Conduct in-depth research by visiting restaurants, engaging with clients, and understanding their needs to ensure their voices are heard throughout our product development process.
• Craft Key Insights: Develop ideal customer profiles, personas, archetypes, and other deliverables that blend quantitative and qualitative data to create insights that drive key business decisions.
• Collaborate and Advocate: Work closely with cross-functional teams, challenge ideas, and advocate for user-centric solutions to ensure our products truly meet the needs of our users.
• Own the Research Roadmap: Work with our Product Teams to prioritise research needs and deliver the most research value.
• Build a Community: Nurture client relationships and leverage tools to build a research panel that will speed up the cadence of design and product feedback in the organisation.

What makes you a great fit

• Data Acumen: You have advanced knowledge of analysing quantitative and qualitative data in a sales led business. You are comfortable gathering and analysing this data independently.
• Commercial Experience: You have experience working in a commercial in-house setting and know what it takes to excel in these environments.
• Hands-On and Self-Motivated: You are self-motivated with enough experience to work independently without needing frequent checks. You thrive in an ambiguous environment, taking initiative and crafting your role as you go.
• Embracing the Future: You embrace the latest tools and AI advancements to optimise day-to-day tasks, allowing you to focus on higher-value outcomes.

What you get

• A hybrid working model with a mix of office and home-based work.
• 25 days of holiday per year and numerous company gatherings.
• Healthcare coverage for employees based in the UK, Ireland, and the US.
• Opportunities for career growth in a rapidly scaling startup.
• An inclusive, supportive work culture that values diversity and work-life balance.
• The chance to shape and innovate Flipdish's brand strategy and execution.

🦄 About Flipdish

We’re Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we’ve evolved around our customers and their needs. We’re not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.  

We go to great lengths to understand our customers (check out our C-suite on work experience). We’re food industry natives. We’ve worked in busy kitchens and run busy restaurant franchises. We don’t just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do.

🫀Our culture

At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it is!). But, this all depends on our employees. And that’s because we trust our employees to define what sort of an employer Flipdish is. 

Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment. 

We’re a company that values diversity, inclusion, and wellbeing as standard. We believe in balance, not burnout. And all permanent employees qualify for our share scheme because we share our success. 

We certainly encourage flexibility where possible and combine this with beautiful offices in bustling cities like Dublin, London and Karachi. We’re focused on getting the most out of our time together, output and team energy is at the heart of our hub based philosophy - not an attendance ticking exercise!

So, if you want to join a genuinely friendly team, take a look at our current openings and get in touch. And if you don’t see an opening just yet, do get in touch and register your interest with us anyway. We’ll be in touch as soon as something suitable opens up.

🙈Don’t be shy. Apply. 

We know that imposter syndrome can be a thing. Don’t let it be. We want enthusiastic people from all backgrounds. If you feel like you’re up for working with us, get in touch. 

We also understand some candidates might need assistance. That’s not a problem in the slightest. Just reach out to us, we’d love to hear from you.