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Verbal+Visual

Senior UX Design Manager (Contract)

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Hello!

We are Verbal+Visual

We craft considered e-commerce experiences for thoughtful brands. Brands that put people and product over profit and pollution. Brands that boldly tell their story, build community, and empower artisans. Brands that believe in the power of the collective. Together, we make commerce that matters.

The Role:

Verbal+Visual is seeking an experienced Senior UX Designer.

As a Senior User Experience Designer at Verbal+Visual, your responsibility is to bring industry best practices alongside innovative and fresh thinking to drive conversion and average time on site. You effectively bridge business strategy, needs, and objectives with target users goals, desires and preferences. 

You have the ability to thrive with limited oversight and bring an articulate point of view to collaborative conversations with Ecommerce Product, Visual Design, and Development. You have the ability to quickly research, strategize, design, prototype, and test your thinking and understand how to adapt your design based on insights gleaned from user research, client feedback, and cross-departmental input. You think about the big picture and love defining user needs and architecture as much as layouts and interactions.

You Will:

  • Collaborate closely with Ecommerce Product team to ensure that business and design requirements are clear and actionable while consistently advocating for the user.
  • Review and provide feedback to UX Design on iterations for new and existing solutions.
  • Provide leadership to define UX best practices with user research, marketplace and behavior trends, and your best ideas in mind.
  • Design engagement activities for client breakouts that are collaborative, engaging, and meaningful, to surface client needs, existing pain points, and establish goals (success metrics).
  • Synthesize and present our design approach clearly and effectively for client-stakeholders to articulate design intent, processes, and methodology.
  • Assist and oversee usability testing to validate design solutions or validate assumptions and hypotheses.
    • Assess what kind of testing is relevant (qualitative, quantitative, etc.) to ensure that client expectations will be met and insights are clear and actionable.
    • Review recruitment methods
    • Provide feedback on testing scripts and prototypes
    • Analyze usability test findings and generate reports
  • Oversee and assist with the handoff of UX artifacts to Visual Design and Development.
  • Generate and review annotations for handoff and delivery of wireframes and prototypes
  • Design QA and development support throughout the build.
  • Support and grow in the role by actively seeking out and proposing ideas to better improve company operations.

Requirements:

  • Bachelor’s Degree from an accredited 4-year college or university
  • 6-9 years of extensive digital commerce experience in a client facing, creative leadership role in a digital agency environment.
  • A strong working knowledge of the fundamentals—interaction design, user-centered experience design, brand development, digital marketing and the creative process—as well as new platforms and technologies for the digital channel (e.g. SVG, Ajax, etc.) and related media.
  • Excellent presentation skills and communication abilities at all levels of both internal and client organizations.
  • Strong ability to prioritize work and resources across engagements based on short- and long-term need. Timelines, budgets, and availability change. We need someone who can roll with it.
  • An excellent attitude and a strong passion for your career!

* Contractors, freelancers, and leased employees are not eligible for Company benefits.

** As an inclusive work environment, a degree from an accredited university is not required to apply for this position. We value your abilities to perform the aforementioned job functions listed above as a primary indicator of your qualification for this role.

*** We’re a remote-first, office optional company. Our office is located in Manhattan, New York.

**** No unsolicited 3rd party recruiter submissions please!

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace, a minority & women owned certified business, the first ever carbon neutral certified e-commerce agency, and a New York City based organization.

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For a more thorough consideration of your application, please make sure to complete all questions below.

Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Freelance contract
  • Is telecommuting possible for this position?
    Yes, telecommuting is possible for this position
About Verbal+Visual
We Design, Build & Grow E-commerce Flagships For Mission-Driven Brands on Shopify Plus. NYC Born & Bred.
Website
Industry
E-Commerce, Web Design
Founded
2009
Size
11-50 employees

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