Senior User Researcher

This role works with Product Managers, UI Designers, UX Designers, User Researchers, Product Analysts, Engineers, and TPMs to understand, plan, and execute research to improve Peloton users’ product experience. The Senior User Researcher sees opportunities for research to impact product and design needs, unpacks complex user problems and forms research questions, and advocates for the user by activating research insights into action. They also mentor junior researchers, seeking opportunities for growth and development that increase the overall capacity and impact of the user research team.

In This Role You Will:

• Lead projects that are high complexity and broad in scope and impact
• Require minimal support to identify appropriate scope, prioritization, and methodology for projects in order to create and manage short- and long-term research plans
• Proactively seek, develop and maintain effective research and cross functional partnerships; require some support and coaching to navigate stakeholder relationships
• Partner with cross functional peers (primarily product managers and UX designers) to understand Product and UX “questions to be answered” and manage expectations about methodology, timeline, and scope to investigate those questions.
• Conduct hands-on qualitative and/or quantitative research using a range of tools and approaches (e.g. interviews, ethnography, card sorting, surveys) to answer strategic and tactical research questions and produce new insights
• Collaborate with research coordinators and contributes to sourcing and research logistics as needed
• Compile and present learnings and recommendations to the relevant stakeholders in a clear and actionable way
• Own driving forward actionable insights to inform product improvements and the strategic changes to the product roadmap
• Document and track research learnings so insights can easily be referenced and applied for future projects

About You:

• Master of one to a few primary research methods, with proficiency in many; can identify appropriate methods needed, even if not proficient, so that appropriate staffing can be identified
• 4-5+ years of UX research experience; experience across hardware, software, and/or content disciplines
• Expertise in human factors, ergonomics or related field preferred
• Analyze and synthesize research and testing data, and report it in a concise and actionable way
• Develop processes to organize work across multiple people and teams
• Strong quantitative, analytical, and problem-solving skills
• Versed in remote and in-person user research methodologies
• Communicate and utilize storytelling effectively
• Convey sense of ownership of – for good and for bad; diplomatic in stakeholder relationships
• Act as a partner with cross functional stakeholders and focuses on finding solutions that best serve the product and user
• Mentor junior researchers in methodologies, tools, and best practices
• Work collaboratively in a team environment
• Demonstrate initiative by acting as a self starter; operates autonomously, proactively seeks support when needed
• Operate with attention to detail
• This role must be located in NY, with flexibility regarding days in office

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