Senior User Researcher

Doctolib is on a mission to transform access to healthcare and is looking for a Senior User Researcher to bring more user-centricity to our already committed teams.

We are a team of +60 Designers located in France, Germany, and Italy. And we’re proud to say that it’s hard to find a more diverse skill set than the one you’ll find in our Design team: Product Design, Brand Design, UX Writing, Design Operations, and of course, User Research. 

Our User Research team works with a wide range of users: Doctors, Practitioners, Medical Assistants, Patients, and more as we are co-building technology to improve health for everyone.

In this role, you would collaborate with Product managers, Product designers, Product marketing managers, and/or Strategy managers in making informed decisions, safely. You will advocate for research, bringing your research expertise and experience to a product environment with its own constraints. 

We’re proud to say that our design community is alive and well. Check it out on our Medium Design page!

Your mission

• Collaborate closely with stakeholders and other sources of user information to challenge the need for research and seek impact on the product roadmap to shape the role of User Research at Doctolib
• Identify and prioritize the research needs across products and across markets
• Lead global research topics and drive the project to business success
• Develop strong convictions about users, act as an advocate for them and drive the distribution of user knowledge throughout the company
• Deliver meaningful and consistent insights in the most appropriate form, pending upon the stakeholders needs and objective, using and experimenting on the format 
• Contribute to the level of expertise of the team by coaching and mentoring more junior colleagues or documenting best practices

Your Skills

• You have a minimum of 5 years of experience as a User Researcher, ideally in a product/tech company, collaborating with product, design, engineering, and data to create impact.
• You can conduct research at scale and utilize a variety of research methods such as interviews, surveys, and usability studies and you know when to run and when not to run user research
• You have the experience to run research on collaborating with a team of researchers through the full product development lifecycle. 
• You have a track record in execution of complex qualitative research plans, showing the impact of your research on user experience
• Empathy is not just a buzzword for you but part of your DNA.
• You have experience in agile practices. 
• You have excellent communication, presentation, and interpersonal skills.
• You are proficient in English AND German.

What we offer

• Perks and benefits include a public transport ticket, subsidized Urban Sports Club membership, lunch vouchers, and more.
• Company pension scheme
• 28 days of leave + 1 additional day for each year of service (up to. 30 days)
• A detailed and structured onboarding as part of our Doctolib Academy
• Comprehensive learning opportunities such as our Doctolib e-learning programme, Learning Days, and other training (e.g. soft skill training, product training, and more)
• Team events and an annual company-offsiteA unique and highly competitive stock-option program

About the remote policy at Doctolib

• Hybrid: you work remotely 2 to 3 days per week and from the office on the other days.
• Office-based: you work from the office.

At Doctolib, we don’t just accept diversity, we respect and celebrate it! We’re proudly committed to equal employment opportunities regardless of your gender, religion, age, sexual orientation, ethnicity, disability or place of origin. We take care of each other and are grateful for each Doctoliber’s contribution to our mission.