Senior User Experience Researcher 2

As a User Experience Researcher, you will meet clients to gather information about their requirements and to find out what needs researching, designing or usability testing and be involved in sketching, prototyping and on occasion user testing, before passing the design onto the development team

WHAT WE PROVIDE: 

We think we offer something unique: 

• A supportive, talented, and collaborative community of User Experience Researchers and Product Designers; we learn from each other to develop the skills to do great work 
• A maturing practice with growing tools, practices, and operations; we all get to inform the growth of our culture and practice 
• Opportunities to conduct early research and exploration; we gain a deep understanding of the problems and help others develop empathy
• Balance and collaboration with our partners in Product Management and Development; we have a strong voice in our projects 
• A chance to do meaningful work; we contribute to lifelong learning to change the way the world learns 

 WHAT YOU CAN DO: 

• Join a supportive, talented, and collaborative community of user experience researchers and product designers; we learn from each other to develop the skills to do great work  
• A maturing practice with growing tools, practices, and operations; we all get to inform the growth of our culture and practice
• Opportunities to conduct early research and exploration; we're problem solvers who get engaged early
• Balance and collaboration with our partners in Product Management and Development; we have a strong voice in our projects
• A chance to do meaningful work; we contribute to lifelong learning to change the way the world learns 
• Passion – We want to see your passion for users, for design and for working collaboratively with other talented designers and user researchers.
• Empathy – You don’t need to have launched products that have changed the world. But, you will need to show us how the work you do impacts the business and speaks user problems. 
• Point of view (POV) – We want to hear what you have to say. We are looking for designers who have and can form opinions about their work. You’ll need to be able to talk about your ideas, concepts, research findings and designs in front of others – including senior leadership

Competencies (What you’ll bring to the role):

• Understand user research methods, when to use them and how to apply them correctly. This may include, but not be limited to usability testing, user interviews, surveys, and competitor analysis. 
• Apply methods to analyze and synthesize research data and interpret data accurately.
• Translate research findings into actionable recommendations in conjunction with the Product team and Product Designers.
• Plan, design, and conduct usability testing and user interviews. Effectively undertake associated tasks such as participant recruitment and scheduling, producing test materials, setting up test environments, analyzing, and delivering findings.
• Understand deeply the technology and features of the projects/segments/products to which you are assigned.
• Proactively identify generative user research projects within your projects/segments/products and engage the Manager/Senior UX Researchers for guidance and/or collaboration. 
• Facilitate evaluative research studies and support Product Designers in the creation of strategic deliverables (such as journey maps, storyboards, competitive analyses, and personas).
• Communicate research. Share insights with the broader organisation and externally in creative ways to increase empathy. 
• Actively contribute to UX Research processes, documentation, and repositories and help maintain and promote the participant database.  
• Continually learn and grow in the practice and actively seek out opportunities to improve your skill set.

D2L Leadership Competencies 

• Leads by Example with personal and professional integrity, high accountability and say/do ratio  
• Boundaryless collaboration and influence skills both within team, peer group and broader organization. Effective communicator with a proven track record of  
• Delivers Awesome Outcomes: Strategic mindset and business acumen, with strong prioritization skills and a focus on organizational outcomes vs. team tasks. Effective problem solver, able to achieve results individually and through others, in fast paced, deadline-driven environments.  
• Talent Magnet: Talent-focused leader, with demonstrated ability to coach, build and lead a high performing, diverse team.  
• Better, Smarter, Faster: An agile learner, with a growth mindset, attention to detail and organizational skills. An operationally minded leader, with a focus on continuous improvement and innovation.   
• Wins Hearts and Minds: An effective communicator, with the ability to connect the why and the what. A change agent, with proven delegation, motivation, and team building skills.

EDUCATION RECOMMENDATIONS: 

• Degree in related studies (Human Computer Interaction, Data Science, Interaction Design, Cognitive Science, Psychology, etc.), or equivalent real-world experience 
• 3-6 years of previous experience in a related role