Senior User Experience Designer (Hybrid)

About Us:

A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.

How We Work: 

We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles:

• One team, One mission
  Our collective dedication to Nitro's mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves.
• Own it
  We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset.
• Accountable to our customers
  We are dedicated to our customers and take our commitments seriously. We do what we say we are going to do.
• Excellence in execution
  Driven by passion and precision, ​we exemplify excellence in our delivery with innovative, top-quality results.
• Be bold, fail fast, learn faster
  We learn as we grow, dare to try, ​and bravely question. We are not chasing perfection but forever iterating towards it.

These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best.

About UX at Nitro:

User Experience sits within the Nitro Product team, taking a human-centric approach to developing the products and services at the heart of our business today, and helping us realize our mission to empower users to work on what matters. We have an incredibly talented and diverse team that cares, with a strong culture that believes in building the right things and building them the right way.

The Role:

As Senior User Experience Designer, you will help shape the next generation of Nitro products. The Senior UX Designer will report to the UX Director and work closely with Product and Engineering, helping guide best practices and set the standard for quality. If you’re motivated, insatiably curious and have a passion for designing simple solutions to complex problems, then we would love to hear from you.

What you’ll be doing:

· Collaborate across time zones with product managers, researchers, engineers, and marketers to deliver cohesive solutions that consider both the user and business needs.

· Partner with your product manager throughout the planning and delivery process, defining what research and data are critical to shape design problems and advocating for a user-centred approach with evidence-based insights

· Work with User Research and Product to gather, distill, and share customer insights.

· Create clarity and build stakeholder confidence at all levels of the business through presentations, workshops, service maps and other documentation.

· Foster a culture of excellence within the UX team, leveraging collective strengths to iterate on and improve user journeys and enhance product experience.

What we’re looking for:

• A portfolio that displays your deep knowledge and proven experience in user experience design, user research, service mapping and workshop design and analysis, as well as product design.

• Experience working with design systems and building products with components.

• Proven experience working on technically complex products.

• Comfortable working across a range of platforms (Windows, Mac, Web) with an understanding of the restrictions that each platform has.

• A self-starter with an interest in growing as an individual and as a team.

• Ability to work effectively within a cross-functional and multi-cultural environment.

• Strong communication skills and a positive attitude.

• Demonstrable comfort in both qualitative and quantitative forms of research.

• Strong organization and time management in meeting deadlines for smaller and larger scale tasks.

Why Nitro?

Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts:

Hybrid Work

Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week.

Families @ Nitro

We have the opportunity and responsibility to ensure the well-being of our employees, which includes offering support when and where it matters most. From generous leave to fertility benefits, Nitro supports team members who may be on or considering a path to parenthood, whatever that looks like.

Company-Wide Recharge Week

We understand the importance of taking time off, which is why we have a Recharge Week every January. It's a time when everyone takes a break together, making it easier for all of us to relax and refresh for the year ahead.

Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond.

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