Senior Quant Product Researcher

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee whether a team member of Etsy, Reverb, Depop, or Elo7 you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human

What’s the role?

Etsy is looking for a Senior Quantitative Product Researcher who has a passion for using data and survey methods to uncover insights.

As a Senior Quantitative Researcher on Etsy’s Product Research team, you will work in partnership with product managers, designers, engineers, alongside other researchers and data scientists to deliver insights that will craft the future of human commerce on Etsy.

You know how to conduct professional-quality survey research and can collaborate with other researchers on mixed-methods projects. You have proven instincts about when to hold the line on methodological rigor, and when to adapt to the changing demands of a project. Most importantly, you approach your work with a genuine sense of curiosity, and you’re willing to challenge conventional wisdom to find the right answer.

Etsy’s Product Research team focuses on using multi-methods research to guide the development of buyer and seller experiences in our dynamic marketplace of unique items. We collaborate with our partner teams through all stages of product development, from identifying initial opportunities, to refining the user experience, to analyzing the impact of our efforts and highlighting improvement areas.

This is a full-time position reporting to the Product Research Director, Quant Team. For this role, we are considering candidates based in the US, who are either remote, flex, or office-based.  Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more about our flexible work options and vaccination policy here.

What’s this team like at Etsy?

• Our team focuses on using research to guide the development of buyer and seller experiences in our dynamic marketplace of unique items. 
• Research at Etsy is a core part of our product development culture, alongside Product Management, Engineering, Design, and Analytics.
• We collaborate with our partner teams through all stages of product development, from identifying initial opportunities, to refining the user experience to analyzing the impact of our efforts and highlighting improvement areas.
• We’re a mixed methods team, applying a deep bench of user research approaches across both quantitative and qualitative methods

What does the day-to-day look like?

• Conduct primary survey research (including ad hoc and tracking studies) with Etsy buyers and sellers, from start to finish:
• Manage our research-related data systems and support other Etsy researchers, including writing and maintaining custom SQL queries to gather user data and insights our data warehouse
• Design, program, and field surveys across multiple parts of the marketplace experience
• Analyze survey data; recognize patterns and uncover key trends and insights
• Explore new opportunities to create mixed-methods actionable insights  qualitative, survey, and behavioral data
• Manage survey samples and ensure the quality of data collected
• Craft engaging, recommendations-focused reporting that encourages marketplace health and drives Etsy’s business goals
• Partner with product managers, designers, and marketers to guide product development and refinement, drawing on expertise in user research and UX standards
• Independently define project scope and apply appropriate methodologies to handle a research "portfolio" of foundational and evaluative insights
• Work closely with other researchers and data analysts to develop broad approaches to meeting partner needs
• Manage third-party research vendors (e.g., sample providers, research agencies) when needed
• Promote proven user research methodologies across the company
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• Experience in quantitative survey research, either in-house or in a client service environment
• Technical expertise and high comfort level managing large scale data across a range of tools and contexts, including cleaning, merging, exploratory analysis. Some of the tools we use: Looker, Displayr, R, Python
• Experience with SPSS or other statistical analysis software required
• Experience with intermediate-level SQL / database querying required
• Interest in conducting the full survey research process including questionnaire development, programming, fielding, and statistical analysis (inferential stats, correlations, regression analysis, etc) of results
• A focus on the details, with excellent written, visual and verbal communication skills
• Able to keep multiple projects on track and handle competing demands
• Ability to hold your own in a meeting and present research findings with a customer-centric perspective
• Preferred: Experience conducting research with ecommerce or other digital product development
• Bachelor’s degree in a relevant field (e.g., business, marketing, psychology, sociology) ; Master’s degree preferred