Senior Product Operations Manager

We are TravelPerk: a scaling unicorn valued at $1.3billion that has raised over $400m since our creation in 2015. Backed by world-class investors with portfolios including AirBnb, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team is made up of A-players from across the travel and technology industries.

Over the past few years, we’ve been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired. We’re revolutionizing the B2B corporate travel market—worth over $1.4 trillion— to connect people in real life in an enjoyable and sustainable way.

TravelPerk are innovators. During the last year we have welcomed and acquired the likes of Click Travel, NexTravel and Albatross to the team. From TravelCare, to FlexiPerk and of course GreenPerk we are shaping the future of the industry. Our team continues to emerge stronger and stronger as we adjust to the new normal—and that’s where you come in!

If you’re ready to take off with us, keep reading!

TravelPerk is building and developing a best-in-class SaaS product and we need a Senior Product Operations Manager who wants to join our journey! Through the Product Operations team in TravelPerk, we empower everyone from the executive team to the squads and every person in the squad responsible for building 7* value for our customers. It's a role that naturally requires you to work cross-functionally and collaboratively.

As a Senior Product Operations Manager at TravelPerk, your goal will be to remove all obstacles from evidence-based decision-making. You will enable the squads to build inspiring, insight-driven products that continuously create value and positive impact for our customers.

This role can be based in London or Barcelona and requires you to be in the office once per week. 

What will you do?

• You will articulate and communicate the context and vision of your product operations areas, in a way that motivates your teams and brings clarity to your stakeholders.
• You will facilitate the OKR process in which we align our intended impact and effort both horizontally and vertically. You will partner with stakeholders at all levels of seniority.
• You will review, develop, and own the implementation of frameworks for product, engineering, and design analytics. You will remove all obstacles from evidence-based decision-making. 
• You will build a system that keeps all levels of the organization continuously informed on the progress of OKRs.
• You’ll build a system that enables high standards of evidence-based decision-making in the organization and a continuous loop of information between squads and the leadership team.
• You will also mentor and train fellow product operation managers and associates. You may also take on line management responsibilities for a small group of product operations associates.

We need someone who has a proven track record of enabling incredible product teams to market great products with a data-driven and user-centric approach.

What you’ll need:

• A proven track record of 5+ years as a Program Manager, Product Analyst, Product Manager, or Product Operations Manager at an Internet-based company.
• Ability to gather and interpret qualitative product data and consumer feedback. Ability to analyze quantitative data, extract it and process it to generate new insights.
• Strong project management skills. Experience implementing, delivering large projects, and communicating effectively 
• Demonstrated ability to learn multiple functional areas of business – engineering, design, finance, sales, or marketing.
• Demonstrated ability to figure out solutions to challenging problems with many constraints, use sound judgment to assess risks, and lay out your argument in a well-structured, data-informed, written narrative.
• Proven ability to engage with product managers, data analysts, engineers, designers, and company leaders in a constructive and collaborative relationship.

What do we offer?

• Competitive compensation including equity in the company.
• Generous vacation days so you can rest and recharge.
• Health perks such as private healthcare or gym allowance depending on your location.
• "Flexible compensation plan" to help you diversify and increase the net salary.
• Flexibility to work from home from time to time within core hours.
• Unforgettable TravelPerk events including travel to one of our hubs.
• Udemy for Business account to continue your development.
• Mental health support tool for your wellbeing.
• Exponential growth opportunities. 

For certain positions we can help with relocation from anywhere in the world, please let us know in your applications and we will assess whether this is possible.

English is the official language at the office. Please submit your resume in English if you choose to apply.

At TravelPerk we believe that diversity adds incredible value to our teams, our products, and our culture. We don’t just accept differences—we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. As an equal-opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place regardless of race, religion, gender, sexual orientation, national origin, disability, or age.