What is the type of contract for this position?

The contract for this position is a Full-time contract

Is telecommuting possible for this position?

Yes, telecommuting is possible for this position

Senior Product Operations job at Oyster

A little about us ?

Oyster is on a mission to create a more equal world by making it possible for companies everywhere to hire people anywhere.

In 2021, we grew rapidly, raising over $70 million in both Series A and Series B rounds and increasing our team size by nearly 10x. And we’re just getting started!

As a fully distributed startup, we’ve built an incredibly strong leadership team and employee base across 50+ countries (and counting!). We embrace asynchronous communication and collaborative work. We live on our platform, and we’re passionate about improving our product every day.

Hiring people internationally is complicated – engineering, legal, finance, operations, and HR processes all interact to make it happen. We’d like to find people who think this is as interesting a challenge as we do.

We're an inclusive and diverse workplace, and welcome applicants from marginalized groups – the world over.

The Role ?‍?

Location: While this position is posted in a specific location, all of Oyster’s positions are fully remote and you can work from home. Forever.

As Senior Product Operations Manager, your goal is to support the product team to improve processes, tools and communications across the organization.

What you'll do…

Work cross functionally to understand teams’ needs when it comes to making their workflows run more smoothly.
Design templates and resources for the product team.
Build style guides to create a consistent voice in for knowledge management.
Being proactive on listening to needs across the organization and thinking about how to solve them at scale.
Work cross functionally to understand the needs of different teams and proposing and implementing solutions.
Design scalable processes for data management.
Facilitate product adoption by creating training materials in text and video for product launches.

What we're looking for ?

5+ years of work experience in operations or product related functions.
Experience with Zendesk or other knowledge management and customer support platforms.
A passion for creating organization and structure.
Ability to write clear documentation.
Ability to communicate clearly through writing and video.
Experience with implementing new tools across an organization.
Some experience working with international teams and a desire for remote work.
Experience working in high growth startups or fast paced organizations.

You'll also need...

A reliable home internet connection (or be able to get one)
Fluent English language skills

Working at Oyster ❤️

Check out our public notion pages to find out more about what it’s like to work at Oyster:

Benefits & Compensation ?

Competitive compensation package
Fully flexible hours
40 days of time off, including public holidays
Paid parental leave. We believe that it is healthy and important to take time off to welcome a new family member, and we encourage each employee to take advantage of this benefit!
Work From Home setup budget (see details at Equipment at Oyster)
Wellness and wellbeing support through PlummHealth and Juno
Private Health Insurance (if you want it)
Time off for volunteering

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Senior Product Operations Manager