Senior Product Operations Manager - Marketplace Services

The last year has been one of unprecedented change and new strategic clarity. As we accelerate out of the pandemic, we now have a strong sense of where we’re going, and what it will take to win. To succeed, we need to deepen the value we deliver to event creators and the audiences they depend on. And we need to continue to evolve our mechanisms and culture that will allow us to sustain and strengthen our competitive advantages. We’ve made enormous progress, but there’s still a lot of work to be done. That’s where we — and you — come in.

The Product Strategy and Operations team serves as an enabling function of Product at Eventbrite. Our focus is driving efficiency at scale through the implementation and governance of programs, processes, and tools across the product lifecycle. We do this within Product, Engineering, and Design, and in partnership with other functions. Our scope focuses broadly on the product lifecycle, from amplifying customer voices to strategic planning, through standard product development processes to launching products to the market with the vision of instilling more consistent alignment, coordination, customer empathy, value delivery, and accountability at every step.

As a Senior Product Operations Manager you will be focused on driving efficiency and bringing operational rigor to the Marketplace Services Product Team. You will:

- Manage the product lifecycle process for the Marketplace Services product team, including advising product managers on how to navigate the process steps effectively

- Coordinate and facilitate the Marketplace Services team operating cadences and ceremonies

- Help to manage and update product deliverables, roadmaps, and OKRs

- Maintain a consistent channel of communication between Product, Engineering, Design, and Product Operations as well as across the Organization to ensure alignment and visibility into the Product Roadmap

- Manage product experimentation deliverables and outcomes

- Work to evolve the way we manage and use product data and tooling

- Be a trusted partner to the Marketplace Services Product Leadership team, acting as an advisor and as their product operations point of contact

- Become a trusted partner to the Product and Engineering teams, rooting out misalignment and inefficiencies that get in the way of delivering value for our customers

- Roll up your sleeves to identify, design and implement new processes amongst product managers, product leadership, and key cross-functional partners

- Be a driver of bi-annual strategic roadmap planning for the Marketplace Services Product teams