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Minimum qualifications
•A passion for Hopper’s mission to build the most customer centric travel marketplace on Earth
• Experience with GDS, CRS, PSS, or other airline and travel industry systems, especially Sabre, Travelport, Amadeus, NDC, ARC, IATA, and BSPs
• Experience setting up, configuring, and maintaining PCCs/Office IDs is a huge plus
• Extreme attention to detail and technical depth to enable productive collaboration with world-class engineers and data scientists
• Exceptional ability to grasp, manage, and articulate complex systems
• Excellent written and verbal communication skills in English (+Spanish preferred)
• A creative and detail-oriented approach to problem-solving
• A proactive, self-motivated work ethic
• Proven success analyzing data, drawing accurate conclusions, and adjusting strategy accordingly
• No ego. Dedication to doing what is right for the customer and the company
• Strong time management and prioritization abilities
• A customer-obsessed focus and positive, team-oriented attitude
• Excellent judgment and the confidence to make important trade-offs under pressure
• Aptitude to work in a dynamic, high-growth business that operates at a very fast pace
About the role
The Hopper Air Supply team is responsible for delivering the most compelling air travel inventory for our global user base. The Air Supply Operations Manager will ensure that Hopper builds and operates integrations with airline supply providers that can support our innovative product features and rapid scale in Hopper’s bookings. You will collaborate closely with product owners, engineers, account managers, analysts, customer support, and externally with Hopper’s technology partners such as airlines, Global Distribution Systems, third-party API providers, and more.
Operations managers take a lateral view of Hopper’s Air Business Unit, facilitating the swift development of products that rely on various types of airline content. They anticipate needs, provide strategic guidance, and configure and audit systems to ensure that each new feature has access to the full breadth of airline content and unique supply needed to power its core value proposition and deliver a meaningful and reliable product to our users.
Responsibilities
- Work collaboratively to enable new types and sources of airline supply in new markets around the world
- Become an expert in Hopper’s backend systems infrastructure to diagram, explain, and diagnose supply functionality and interruptions
- Be responsible for completing pre-development technical configurations that enable access to systems and APIs, and post-development work to maintain and improve performance
- Translate technical considerations between engineers, product managers, customer support agents, and third-party suppliers
- Investigate, specify, and coordinate the implementation of supply enhancements
- Provide accessible subject matter expertise pertaining to fare types, fare rules, fare and schedule filing; shopping, booking, and ticketing procedures; and post-ticketing operations
- Resourcefully troubleshoot issues that arise from internal bugs and third-party changes and outages
- Be responsible for creating, documenting, and maintaining systems and processes fundamental to Hopper’s airline supply integrations
- Maintain a deep understanding of GDS systems, capabilities, and planned improvements to maximize Hopper’s value from each
- Work with team members and strategic partners distributed around the globe
Benefits
- Well-funded and proven startup with large ambitions, competitive salary and stock options
- Unlimited PTO
- WeWork All Access Pass OR Work-from-home stipend
- Entrepreneurial culture where pushing limits and taking risks is everyday business
- Open communication with management and company leadership
- Small, dynamic teams = massive impact
- 100% employer paid medical, dental, vision, disability and life insurance plans
- Access to a 401k
More about Hopper
Despite the pandemic’s impact on the travel industry, Hopper has emerged stronger than ever. As the travel industry continues to rebound, Hopper has demonstrated significant outperformance with its category-leading mobile-only marketplace, delivering value to customers and supply partners with the company’s proprietary suite of fintech offerings.
Here are just a few stats that demonstrate the company’s recent growth:
- Hopper’s valuation is now over $3.5B. The company’s valuation has more than doubled since early 2020.
- The company grew its revenue by more than 300% YoY in 2021. Hopper’s monthly revenues are now 375% higher than its pre-pandemic high point and Hopper Cloud, Hopper’s new B2B initiative, is already 15% of its revenues and growing.
- According to Apptopia, Hopper was the #1 most downloaded OTA in the US in 2021. The app has over 70 million downloads.
- Hopper’s recovery is faster than the market and its share of the air travel market in North America is now 300% higher than prior to the pandemic, according to MIDT.
- The company sells over $2B in travel and travel related financial services annually
- Hopper’s fintech offerings, such as Price Freeze and Rebooking Guarantee, now represent over 70% of its air revenue.
- Given the success of its travel fintech, Hopper recently launched a B2B initiative called Hopper Cloud, where any travel provider can unlock a totally unique revenue stream by seamlessly integrating and offering Hopper’s travel content and fintech products. Hopper Cloud partners include Capital One, Kayak, Marriott, Amadeus, Trip.com, and MakeMyTrip.
- The industry opportunity for Hopper Cloud is enormous as projections estimate that if all travel distribution channels offered travel fintech, it could increase the total consumer spend for the sector by $200 billion annually.
All this recent growth is just the beginning. There are still so many new opportunities we’re excited to tackle in the next year!
Questions & answers for this position
- What is the type of contract for this position?The contract for this position is a Full-time contract
- Is telecommuting possible for this position?No, telecommuting is not possible for this position
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