Senior Product Operations Manager (12 month FTC)

This role is 12 month FTC Maternity Cover

Who are product operation managers at Flo? 

They value the user's needs above all else, and how those needs are served is the responsibility of our Product teams.

They’re fact-finders.

They’re builders.

They’re ideators of easy-to-use, information-rich resources across our whole platform. Along with Analytics teams, they get to the ‘why’ to create unrivaled user experiences.

This role contributes to the product management team’s success by optimizing processes, enhancing cross-functional collaboration, managing resources, and ensuring the efficient delivery of high-quality products. You’ll work with a (growing!) team of four other detail-oriented people who are unafraid to roll their sleeves up and boldly get into the nitty-gritty.

The Product Operations team makes it easier to build things, and this is an opportunity for co-pilot product managers to handle the day-to-day tasks involved with development, influence strategy in how we create, and impact actual change.

The position reports to the Head of Product Operations, which involves developing business processes, setting team goals, identifying and developing strategies for team priorities, and analyzing data.

Your Experience

Must have:

• Significant (usually 5+ years) experience working as part of Product teams in software/consumer tech development companies
• Strong experience in teams that employ advanced product management and software development techniques, using scaled agile frameworks
• Demonstrated background in providing solutions based on strong problem-solving, critical thinking, and analytical skills
• Strong operational background and track record of making data-driven decisions
• An ability to execute and deliver complex projects involving multiple stakeholders
• Understanding of product development processes and familiarity with the tools and technologies used by the product and engineering team

Nice to have:

• Scrum master experience or similar qualifications working in scaled agile workflows
• Former experience working in product startups with scale-up experience 
• Experience working with analytical tools (JellyFish, Jira Analytics, able to create SQL requests to extract data and export it for future analysis) and using data to identify trends and generate insights

What you'll be doing

You'll be responsible for:

• Directly manage large projects and coordinate across multiple stakeholders in support of strategic initiatives
• Develop an in-depth understanding of the priorities of the product teams you support and provide data-driven recommendations
• Regularly refining processes and outcomes to foster team adaptation and learning
• Analyzing data to guide decisions and measure performance
• Manage tools for smoother product lifecycle workflows and team collaboration
• Streamline development through setting scalable standards, clear communication, the reduction of inefficiencies, and fostering innovation

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